As someone who came from O scale and HO scale just a few years ago, I think I am safe in saying that it is going to be a bit of a change for this community when it comes to working with Lionel and MTH. At least as far as new products are concerned. They both have a long standing policy of not discussing product until it is cataloged. They are going to make what they think will sell. They aren't going to be real interested in what individuals say. I don't think it is good or bad, it just is what it is. But I am used to it. I've been buying their products for years.
Regards, Jonathan --- In [email protected], "Scott" wrote: > > Who to contact at Lionel has been bandied about for months. I started to > wonder why so looked into it myself. This little disclaimer at the bottom of > their contact list explains it rather well..."Please understand that the > above groups are not able to answer "product marketing" questions. They > cannot discuss product marketing issues such as when a product, not yet in a > Lionel catalog, will be offered, etc. Customer Service individuals do not > know the answers to these types of marketing questions. Questions that > concern Lionel marketing of product, etc. are "company private" issues and > are not shared with individuals outside the executive and marketing areas of > the company." > There are undoubtedly dozens and dozens of list members who have tried to > contact Lionel just as I have but have not bothered to share their frustrated > attempts because it doesn't really help get us anywhere. So why then am I > sharing mine? Because I think this disclaimer may not be general knowledge. > Seems like our choices are relatively limited. > 1. Someone on the list who personally knows either an executive or > marketing person, contacts them as a duly appointed representative of this > list with a two-fold petition outlining our basic scale needs as well as > wants. (Every company does product research, our aim should be to assist them > with this useful tool for their product research team) > 2. Prayer. > 3. If we have no one on the list or in S scale in general who knows an > executive or marketing team member, I honestly can't think of any other > viable options...can anyone else? > > For what its worth... > Scott Huston, Las Vegas Nevada > ------------------------------------ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/S-Scale/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/S-Scale/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
