Dear all,

I am Muskan, profoundly Deaf and born to Deaf parents. Through my
experiences, I and my parents faced many barriers that have highlighted the
gaps in accessibility. These challenges have given me a deeper
understanding of what needs to change and inspired me to share solutions
that can not only help the Deaf community but also promote inclusion for
everyone with disabilities. Here are my ideas on ICT for accessibility,
shared from a Deaf perspective:

1. Improved Closed Captions:
Closed captions should be enhanced by color-coding speech and background
sounds separately, with distinct captions for each. This will help Deaf
viewers fully understand both dialogue and contextual audio cues, such as
music or sound effects.

2. Real-Time Emergency Alerts in Elevators:
Elevators should include a QR code linking to an app with sign language
content. The app would provide information for emergencies like power cuts,
fire situations, or being stuck in the elevator.

Most Deaf individuals understand Indian Sign Language (ISL).
Some Hard of Hearing individuals may not know ISL but can understand
English.
Both ISL videos and English text options should be included.
The app must work offline to ensure accessibility in all situations.
Example:

Elevator Emergency Assistance
What type of emergency are you experiencing?

Power Outage (With ISL video)
Fire Emergency (With ISL video)
Stuck in Elevator (With ISL video)
Sign Language Instructions for All Products and Services:
QR codes should be used on products and services to provide instructions
translated into sign language. This ensures that Deaf individuals can
access and understand important information independently.

3. For all products and services, there should be QR code instructions
translated into sign language to ensure that Deaf individuals have the
right to access and provide information.

4. Smart Wearables with Haptic Feedback:
Smart wearables should use haptic feedback, such as vibrations or flashing
lights, to alert Deaf individuals about train arrivals, metro
notifications, or other critical updates in real time.

I would love to hear your feedback or explore ways to make these ideas a
reality.

Best regards,
Muskan Bhatia

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