---------------------------------------------------- Do GOACAN a favour, circulate this email to your family members, relatives, neighbours and friends. Help other CONSUMERS to be better informed. ---------------------------------------------------- ------------------------------------------------------------------ GOACAN calls for special status to the Goa Postal Division on the occasion of World Post Day. ------------------------------------------------------------------ On the occasion of World Post Day 9th October celebrated by the Universal Postal Union (UPU) the Goa Civic and Consumer Action Network (GOACAN) has demanded that Goa Postal Division be granted special status in the setup of the Postal Department and all the vacancies in the senior officers positions in Goa be immediately filled so that the postal services in the Goa Division are further improved. As of date the positions such as Post Master General (PMG), Director of Postal Services, Senior Superintendent and Manager Customer Care Centre are all vacant as Goa is part of the Maharashtra Circle. Moreover although the Goa Division is one of the most financially viable & profitable divisions it continues to lack the leadership it so desperately requires. Being one of India’s well known tourist destinations and seeing the arrivals of almost 25 lakhs tourist, the Postal authorities have failed to take advantage of this reality and increase the business and customer services by being innovative in their programs & schemes. GOACAN will petition the members of Parliament Mr. Shantaram Naik, Mr. Shripad Naik and Mr. Francisco Sardinha to intervene in the matter with the Union Ministry and get a better deal for the consumers of the Postal Services of Goa. Meanwhile as part of its Postal Consumer Rights Awareness Week, GOACAN alongwith the village based Consumer Forums has started an awareness drive on the rights of the consumers in the context of the Postal services in Goa.
Consumer Forum volunteers will conduct visits to the various Head Post Offices, Sub Post Offices and Extra Departmental Branch Post Offices to get a better knowledge of the services offered, popularise the use of the citizens charter, the suggestion cum complaint book and the philatelic services. Volunteers who had participated in the various Post Forum meetings held earlier will also popularise the various new services offered in Post Offices such as the availability of stamps for sale with the Postman, payment of BSNL Telephone Bills by cheque at the Post Office due to the availability of the All Goa Clearing Facility, the new speed post rates and the importance of using Pin Codes in addressing letters for quicker delivery. Forum volunteers will also popularise the use of the village based Extra Departmental Branch Post Offices by publicising the timings & services available. The efforts of the volunteers will be directed at promoting the use of approximately 150 Branch Post Offices in Goa thereby getting better and quicker service to the senior citizens and other consumers in the village. The Forum volunteers will make special efforts to focus on the facility of sending Right To Information (RTI) applications to Central Govt. Departments at no extra cost through those Post Offices designated as APIO's. The importance of writing complaints/suggestions in the complaint Book of the Post office and following up the same with the Customer Care Centre, based at the Panaji Head Office will also be highlighted. Consumers are requested to send copies of their consumer complaints / suggestions on the postal services by post to GOACAN Post Box 187 Margao Goa 403 601 or by email to [email protected] ------------------------------------------------------------ GOA CIVIC AND CONSUMER ACTION NETWORK ----------------------------------------------------------- promoting civic and consumer rights in Goa ----------------------------------------------------------- GOACAN Post Box 187 Margao, Goa 403 601 GOACAN Post Box 78 Mapusa, Goa 403 507 mail: [email protected] ---------------------------------------------------------- --~--~---------~--~----~------------~-------~--~----~ This message comes via the Google Groups "Saligao-Net" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/saligao-net?hl=en Please post regularly to keep the e-village active! -~----------~----~----~----~------~----~------~--~---
