The 2nd alert is fired when the entry is UP after a down, even after ONE down, so it's normal that you get the up alert and not the down when the entry is only down for one cycle.
dirk. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Johnson, Neil Sent: Thu Oct 02 11:23 AM To: '[EMAIL PROTECTED]' Subject: RE: [SA-list] Re-configuring alerts query Dirk, Thanks for your replies. Let me explain what I've got set-up just in case I've made a configuration error. I *think* I might know why I'm getting "false" UPs because I do have my alerts configured in a specific way that most people won't have probably done before. I'm running Servers Alive v4.0.1501 on a Windows 2000 Pro (with SP4) workstation and have configured a URL(http/https) check for a web site accessible over the Internet. I'm not going through any proxy servers and there is no authentification configured for the check as the web site is publicly accessible. The check (performed every 2 minutes) works fine but as I said in my last e-mail occasionally we used to get a report that the web site was down when in fact it wasn't. There is just something we put down to the occasional connectivity problems we get with accessing sites on the Internet and so to improve the reliability of the check we configured it as follows: Send SMTP mail via primarary server to {support team} when 2 times down Now, this is our first of TWO configured alerts we have configured for this ONE check. The second alert we have configured for this check is for our UP alerts and this is configured as follows: Send SMTP mail via primary server to {support team} when up after a down So why do we have individual UP and DOWN alerts configured for this one check when we could just check the "and when back up too" checkbox on our DOWN alert? Well, quite simply we have a requirement for the format of the UP and DOWN alert e-mails to be different (they have been configured with both different subject and body contents). The only way I found I could do this was by creating two separate alerts for this one check. Therefore, I suspect the reason I might be receiving an UP alert even though the check has only failed once (and therefore no DOWN alert has been sent) is because these two alerts have been configured separately. It is like the alerts are not really aware of one another but this could simply be the designed behaviour of Servers Alive rather than a bug. Any comments anyone? Regards, Neil Johnson SAIC Ltd. eBusiness Support Tel: +44 (0)1224 333632 Mobile: +44 (0)7971 923356 Email: [EMAIL PROTECTED] Web: http://www.saic.co.uk -----Original Message----- From: Dirk Bulinckx [mailto:[EMAIL PROTECTED] Sent: Wednesday 01 October 2003 19:58 To: [EMAIL PROTECTED] Subject: RE: [SA-list] Re-configuring alerts query Indeed that's what I would say :-) The backup alert should only be send IF a an alert for the down is send too. dirk. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jason Passow Sent: Wed Oct 01 3:15 PM To: [EMAIL PROTECTED] Subject: RE: [SA-list] Re-configuring alerts query Dirk will tell you (I am not speaking for him just in advance of him) that it will only send an Up alert only after a down condition has reached its desired count (e.g. when down 5 times) I am writing to reinforce your position ont his. I have also received up alerts even though no down has been sent. wHen reviewing the logs I see that the down should NOT have been sent (conditions not met) and therefore the up should not have been as well. I do believe there is a bug somewhere in the program but this does not happen every time for me and I think it only happens on a couple of checks. I can watch more closely and get more details if desired. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Johnson, Neil Sent: Wednesday, October 01, 2003 8:05 AM To: '[EMAIL PROTECTED]' Subject: [SA-list] Re-configuring alerts query Hi everyone, I have a small query that I hope someone can help me with. I'm running the latest beta version of Services Alive v4 and we monitoring a number of web sites over our LAN and the Internet. Due to the various network glitches we have in order to make sure we don't get too many false alarms from Services Alive I have configured it only to send a DOWN alert after a web site has failed two consecutive checks. This works great for us and we rarely get any false alarms but what we do get is the UP alert e-mailed to us even though no DOWN alert is sent to us beforehand. This is because the web site fails one check but not two consecutive checks. Now this isn't a big problem but it is a little irritating to receive an UP e-mail now and again for something that hasn't been alerted as DOWN in the first place. So here is my question. Can I re-configure Servers Alive to send an UP alert ONLY when a DOWN alert has been out? i.e. Can an UP be sent out ONLY after there has been two consecutive DOWNs? I've looked at the options available to me and I can't see how I can configure the alerts to work in this way so any advice would be much appreciated. Also Dirk, can you please tell me if there is any plans for a future version of Servers Alive to support checking web sites that use NTLM or Integrated Windows Authentification and not just Basic Authentification? Because we would find support for checking NTLM protected web sites very useful indeed! Thanks in advance, Neil Johnson SAIC Ltd. eBusiness Support Tel: +44 (0)1224 333632 Mobile: +44 (0)7971 923356 Email: [EMAIL PROTECTED] Web: http://www.saic.co.uk To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive
