It has been done with other helpdesk software (Remedy). I suppose that just as with Remedy there is just a specific mailformat needed? If so then I'm pretty sure that we're able to do this.
Dirk. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Smith Sent: Tuesday, December 30, 2003 4:42 PM To: SA Maillist (E-mail) Subject: [SA-list] TrackIT Has anyone used/ had any success Servers Alive with help desk software like Trackit? What I had in mind was once an entry is detected as being down Servers Alive would send an email to a generic help desk mailbox which Trackit monitors. Trackit would then log a ticket and notify the proper technician. Sincerely, Toromont Process Systems Kyle Smith Information Systems Support Direct Phone: 403 717 4520 Cell: 403 804 1953 Fax: 403 717 4545 Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive
