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We have one team member that uses a numeric pager
and one that uses an alphanumeric pager. When we set an alert to a
numeric, the alert gets sent to the numeric pager successfully. When we
set an alert to the alpha pager, it gets sent sucessfully. BUT when we set
both alerts on the same entry, only the alpha pager gets the alert.
Looking at the log, it appears that the numeric pager is trying to get it's
alert while the modem is talking to the alpha pager. Below is a few lines
from the log:
Monday, February 16, 2004 1:40:22 PM TO convert :
(PID= 1) to 5620,,,,1380
Monday, February 16, 2004 1:40:22 PM TAPI request queued Monday, February 16, 2004 1:40:22 PM TO convert : (PID= 2) to 9864137 Monday, February 16, 2004 1:40:22 PM PAGING : Comm 1 Monday, February 16, 2004 1:40:22 PM PAGING : RECIP 9864137 Monday, February 16, 2004 1:40:22 PM PAGING : REQ F Monday, February 16, 2004 1:40:22 PM PAGING : TEXT Host Query is DOWN Monday, February 16, 2004 1:40:22 PM PAGING : SMSC 9,9864399,,,, Monday, February 16, 2004 1:40:22 PM PAGING : PROTO 1 Monday, February 16, 2004 1:40:22 PM TAP DEBUG: Starting sending thread. ( 26400) Monday, February 16, 2004 1:40:22 PM TAP DEBUG: Sending thread starting up. ( 26400) Monday, February 16, 2004 1:40:22 PM TAP DEBUG: Logon procedure started. ( 26101) Monday, February 16, 2004 1:40:22 PM DPLB LIS Computer Monday, February 16, 2004 1:40:22 PM Starting new TAPI page Monday, February 16, 2004 1:40:22 PM NumDevices: 6 - lineInitalize Monday, February 16, 2004 1:40:22 PM Dev #0 supports ver 10004 - LineNegAPI Monday, February 16, 2004 1:40:22 PM Dev #1 supports ver 10003 - LineNegAPI Monday, February 16, 2004 1:40:22 PM Dev #2 supports ver 10004 - LineNegAPI Monday, February 16, 2004 1:40:22 PM Dev #3 supports ver 10004 - LineNegAPI Monday, February 16, 2004 1:40:22 PM Dev #4 supports ver 10004 - LineNegAPI Monday, February 16, 2004 1:40:22 PM Dev #5 supports ver 10004 - LineNegAPI Monday, February 16, 2004 1:40:22 PM 10 - lineOpen Monday, February 16, 2004 1:40:22 PM TAPI - Send to modem : 5620,,,,1380,,,,76*0# Monday, February 16, 2004 1:40:22 PM Call placed! (5620,,,,1380,,,,76*0#) - lineMakeCall (1:40:22 PM) Monday, February 16, 2004 1:40:22 PM LINE_REPLY [12] ReqID: 65877 Monday, February 16, 2004 1:40:45 PM LINEERR_INVALCALLHANDLE [80000018] - lineDrop (1:40:45 PM) Monday, February 16, 2004 1:40:45 PM Had some problems during the page We have tried putting the persons in teams and
setting the alerts for the default team and we have tried different orders
of persons when setting the alerts. Everything we seem to do produces the
same outcome. Are we missing something?
Thanks
Randy
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Outgoing mail is certified Virus Free. Checked by AVG Anti-Virus (http://www.grisoft.com). Version: 7.0.211 / Virus Database: 261.9.4 - Release Date: 2/16/2004
