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It would seem to me the “send manual alert” and the “test alert” functionality requested previously are one in the same. Hopefully, it will come soon.
Mike Thommes
From: Vogl, Tom
[mailto:[EMAIL PROTECTED]
Hi Dirk,
I was thinking that some future evolution of SA could be to take it from just a monitoring/alerting system to a system that allows you to MANAGE alerts and issues.
Here is the situation I was faced with yesterday:
I had a problem that required us to reboot a system to resolve. This system has several dependant checks on it for various services. While I COULD have put the top-level check in maintenance mode to prevent alerts from being sent, I didn't because I needed to let support people know that there was an outage at that time in case anyone contacted them directly.
My initial thought last night was to suggest the following to the SA list:
A new context menu on a check: [SEND MANUAL ALERT]. This menu option would present a list of all the alerts configured for the check and allow operator to MANUALLY enter a message and force a send. SO, I could have gone to this main-level check, picked [SEND MANUAL ALERT], selected my "Send Email" alerts, and entered something like: "System being rebooted to resolve issue X. Should be back online in 10 minutes."
SA would then send that custom message to everyone who normally received the alert.
The result is that SA becomes a tool through which I can start to manage communication as well as status. Proactive notification via the same delivery process that SA currently uses.
That got me thinking some more about what I could do with SA and I came up with the following long term (Version 7?) idea: Make SA become more of a management tool rather than just an alert mechanism.
Most likely via a new GUI (and separately licensed tool) - but now I could call up logs of items that went into alert. Track issue/cause, resolution and dispatch someone to resolve. That data could then become more available to link back to current alerts. Something like: This issue has happened 5 times before, here are previous causes, resolution steps, etc.
All that could lead to a change in the SA GUI to focus more on the response and management of issues.
In short, move SA from a back-of-house monitor into more of a front-of-house issue/event management tool.
Any thoughts?
Tom V.
PS: even if you don't like the long term view - any comments on the "SEND MANUAL ALERT" feature idea?
** All comments are my own, and are not representative of the thoughts/opinions my employer. **
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- [SA-list] RE: [SA-list] SA Version 7 idea? Thommes, Michael M.
- [SA-list] RE: [SA-list] SA Version 7 idea? Dirk Bulinckx
