No Servers Alive sends a request to the remote system with a timeout value of
300 seconds.
You can get 2 cases:
* within those 300 seconds you do not get the result from the
remote system
* the OS decides before this timeout that it's no use to wait
longer
Dirk Bulinckx.
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Ray VanVelsen
Sent: Thursday, April 30, 2009 9:31 PM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
So if I understand correctly, Servers Alive checked for 300 seconds and during
that whole time it never once retrieved a list of running processes?
Ray VanVelsen
Manager of Information Technology Services
Porter Hills Retirement Communities & Services
--------------------------------------------------------------------------------
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Dirk
Sent: Thursday, April 30, 2009 1:01 AM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
No it means that it didn't get a list of running processes during the timeout.
Dirk Bulinckx.
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Ray VanVelsen
Sent: Wednesday, April 29, 2009 11:21 PM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
If you are referring to the Timeout field on the Check page, I have set that
time out to the maximum - 300. I also have Second Knock enabled. Even with
these settings, Servers Alive sees the process as down quite often.
Does the 1460 error mean that it did not see the process as up during the
length of the timeout?
Ray VanVelsen
Manager of Information Technology Services
Porter Hills Retirement Communities & Services
--------------------------------------------------------------------------------
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Dirk
Sent: Tuesday, April 28, 2009 5:06 PM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
You can set you own timeout when you create/edit the entry.
Dirk Bulinckx.
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Ray VanVelsen
Sent: Tuesday, April 28, 2009 10:51 PM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
How long is the timeout? Is it adjustable?
Ray VanVelsen
Manager of Information Technology Services
Porter Hills Retirement Communities & Services
--------------------------------------------------------------------------------
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Dirk
Sent: Tuesday, April 28, 2009 4:41 PM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
1460 is a timeout error
Dirk Bulinckx.
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Ray VanVelsen
Sent: Tuesday, April 28, 2009 7:46 PM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
Dirk
Here is the log entries regarding the process check failing. I stripped the
date and time info off each line.
Call Accounting
ERR process check: ERR: 1460
PROCESS took 3000 ms(38)
Call Accounting
NT Process check of UCServer on viwks-callbox2 failed
Thanks.
Ray VanVelsen
Manager of Information Technology Services
Porter Hills Retirement Communities & Services
--------------------------------------------------------------------------------
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Dirk
Sent: Saturday, April 25, 2009 10:45 AM
To: Servers Alive Discussion List
Subject: RE: [SA-list] Using SA NT process check
And when it tells you it's not running (while it's actualy running) what does
it give as reason for the down?
Dirk Bulinckx.
From: Servers Alive Discussion List [mailto:[email protected]] On Behalf Of
Ray VanVelsen
Sent: Saturday, April 25, 2009 3:34 PM
To: Servers Alive Discussion List
Subject: [SA-list] Using SA NT process check
Hi
We are using Server Alive's NT process check against a third party NT process
that runs on an XP SP3 box. SA often reports that the process is not running.
However, when we check the process, it is up.
What suggestions do people have regarding checking a process? Our SA box is
remote from the box running the process. What timeouts come into play when SA
checks a process?
We are running SA 6.1.2204 on XP SP3.
Thanks for your help.
Ray VanVelsen
Manager of Information Technology Services
Porter Hills Retirement Communities & Services
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