-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 09/23/2010 12:39 PM, Volker Lendecke wrote: > On Thu, Sep 23, 2010 at 11:35:29AM -0400, Robert Freeman-Day wrote: >> If you pay for SerNet support, you may get those bugs fixed. Neither >> Red Hat, nor Samba upstream will likely support SerNet provided >> packages...it pretty much says that on the relevant pages. I suspect >> the samba.org bug reports are the wrong place to bark. If an upstream >> developer wants to correct me on this feel free to weigh in. >> >> Travis, stick with the facts and tell your client that RHEL 5 only >> supports their 3.3.x version, but may to a best effort on tarballed >> installations, and may...MAY help with SerNet....but I would verify that >> with Red Hat. > > We provide the packages as a free service to the community. > If you need bugs fixed for your production, you should > really consider paying someone. > > <ad> > If you have problems you believe are specific to the SerNet > packages, you should contact SerNet ([email protected]). We > will do our best to quickly help you for free, but expect > that due to paying customer load we relatively quickly route > you to our sales for a support contract. > </ad> > > We know that bugzilla.samba.org has risen to silly > proportions, but there are only very few people who are able > to spend time on it. We could certainly benefit from more > people going over the bugs and for example try to reproduce > them on current releases. This does not require developer > skills, it is a matter of stamina to go through them with > the bug reporter. > > A good bug report that has an exact description about the > exact circumstances is almost certain to be more quickly > fixed than just the "it does not work" message. We are very > well aware that many of our users are just not able to do > the diagnosis required, so anybody on this list with a > little more knowledge is heartily invited to help in this > area. Going through the bugs and trying to reproduce them is > a very good way to learn Samba. Believe me, as a very > long-term Samba contributor I have learned a *LOT* from bug > reports and I still do. > > Volker
Volker, I really appreciate you weighing in on this. It helps clarify your group's support stance, and I am glad you are willing to offer "best effort" for those wonderful(!) packages. Thanks to you all for keeping RHEL (and other distros) current with these services. Robert - -- ________ Robert Freeman-Day https://launchpad.net/~presgas GPG Public Key: http://keyserver.ubuntu.com:11371/pks/lookup?op=get&search=0xBA9DF9ED3E4C7D36 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkybhjEACgkQup357T5MfTavGgCfWPxN0EYru/4kD+BxoszNsWz+ pfEAoIFLqaozUjPVnS3hej0fEWGzzoDo =VkVS -----END PGP SIGNATURE----- -- To unsubscribe from this list go to the following URL and read the instructions: https://lists.samba.org/mailman/options/samba
