Good morning Rodrigo,

I recently bought an HP scanner model "SCANJET PRO 2500 f1", I use Linux Mint 20.1 and HPLIP version 3.20.11 pre-installed as default.

the OS does not detect the scanner, it simply does not see it, I tried it together with other experienced friends, I asked for help on the MINT forum, the answers received were of the order of what we already knew, and that we tried.

Needless to say, I am very disappointed and angry with myself, the seller made many excuses and did not take my scanner to replace another one, dishonest !!!

Unfortunately I am forced to use WIN on a second partition or on a second SSD dedicated only to Win.

But it seems to be the only way to use this scanner. Can I ask for your opinion and maybe some tricks to make it work? I will be really grateful to you.

I conclude this email by offering you my best regards and a good continuation of the day. I am writing to you as I found your answers on the SANE website, back in 2017.


Riccardo

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