Hi,

> http://www.linuxprinting.org/till/tmp/eps2480debug.log
> http://www.linuxprinting.org/till/tmp/eps2580debug.log

>[snapscan] sense_handler: Hardware error. (0x00, 0x04)

according to my docs this means "scan module locked". You probably 
didn't remove the transportation lock. For Benq scanners it's a small 
switch on the bottom side of the scanner.

/Oliver

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