I suppose most experts here will find me naive, but I think you should be aware of reaction I received from Canon "Support", after sending them an E-mail yesterday. I received an E-mail from them this morning which I reproduce here; note that it contains the text of the E-mail I sent to them yesterday.
(start)-------------------------- Dear Alan McConnell: Thank you for contacting Canon product support. Scanning is not supported using Linux. Sincerely, Technical Support Representative Special Note: Certain issues are very difficult to resolve via email. If you would prefer to speak to a technician for additional assistance, you may call our special toll-free number for email customers with unresolved issues by dialing 1-866-261-9362, Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays). If you prefer to continue to communicate via email, reply to this message and we will respond as quickly as possible. Email is not a secure form of communication. Please do not send us your credit card number or other personal or account information via email. --Original Message-- From: a...@his.com Date: 4/6/2015 6:34:27 PM To: lasercop...@cits.canon.com Subject: Response from Canon - imageCLASS Series > imageCLASS MF4770n Email Support Form Message Product Type: imageCLASS Series Product Name: imageCLASS MF4770n First Name: Alan Last Name: McConnell Address 1: City: State/Province: Zip/Postal Code: Country: USA Phone: Email Address: a...@his.com Email Verification: a...@his.com Product Serial Number: QZJ8298 Date of Purchase: // Connection: USB Operating Systems: Problem Type: Setup Please provide the exact problem description (Please do not enter any credit card details or other financial information): I have a MF4770n, bought two weeks ago. It prints fine. Now I need to get its scan function to work. I am running Linux, Debian Wheezy. I have libsane backends 1.0.24. When I run sane-find-scanner, it returns found USB scanner (vendor=0x04a9, product=0x2774) at libusb:003:004 However, 'scanimage -L returns: "no scanners were identified When I run man sane-pixma I get a list of the models that work with this backend. Among them is imageCLASS MF4770n . I hope you can tell me what further to do, in order to use this MF4770n as a scanner. Thank you in advance. ------------------------(finish) -- Alan McConnell : http://globaltap.com/~alan/ "St Francis! preaching to the birds! if he had really wanted to save birds, he'd have preached to the cats." -- sane-devel mailing list: sane-devel@lists.alioth.debian.org http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel Unsubscribe: Send mail with subject "unsubscribe your_password" to sane-devel-requ...@lists.alioth.debian.org