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* Job Title: Operations Analyst* *Location : Columbia, MD* *Duration : 6+ Months* Responsibilities: • Monitor system and network alarms • Perform research, analysis and isolation of alarms that require escalation, additional research and/or triage. • Assist Systems Engineering, Network Engineering, and the Database Administration group in systems maintenance tasks. • Develop and publish knowledge base solutions. • Participate in the deployment and the change management process of software and services in the production environment • Provide leadership to team through technical skills, interpersonal skills and coaching. • Adhere to Service Levels Agreements (SLA), Operational Level Agreements (OLA) and internal processes. • Track all interactions within ticketing system. Route tickets to appropriate internal departments for further assistance. • Escalate issues in a timely manner. • Attempt to resolve majority of issues on first contact. • Develop/enhance processes to be more effective and efficient. • Identify solutions and/or improvements to problems/processes/workflow. Qualifications: • 5+ years networking and systems support experience. • Strong understanding of LAN/WAN environment and troubleshooting. • Strong understanding of TCP/IP, DNS, and internet protocols. • Experience with router and switch infrastructure. • Experience with a variety of network monitoring and administrative tools like New Relic and Splunk. • Experience with Oracle products and architecture • Experience with environment and services testing • Experience with SQL • Previous experience in a Network Operations Center. Thanks and Regards Ajay Agarwal Tecnology Resource Group Inc. 3736 Hills-Dale Court Santa Clara,CA Desk: 408-933-9520 Office: 408-709-1760; Ext: 996 Fax: 408-884-2409 Email: [email protected] Gtalk : ajay.bharatendu YIM : bharatenduajay -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
