A new Job, ID: 239706 <http://www.ejobsville.com/display-job/239706> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com>
Title: Service Desk Analyst posted on 2014-09-09 15:48:23 Job Description: *Title : Service Desk AnalystLocation: Austin, TXDuration: Permanent* * 2 years previous IT Service Desk and/or Call Centre experience required.* *Responsibilities:* - Act as a single point of contact for phone calls, emails and web based tickets from staff regarding IT issues and queries. - 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as BlackBerrys, Laptops, PCs and Printers - Troubleshoot basic network issues. - Escalate unresolved calls to the proper support team. - Log all calls in the Service Desk Call Logging system. (BMC Remedy and soon to be ServiceNow) - Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. - Must maintain a high degree of customer service for all support queries and adhere to all service management principles. - Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, and PowerPoint). - Must keep aware of stats for the weekly Service Desk report on call Audits. - Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. - Blackberry and IPhone support. Job Requirements: - High School Diploma. - Excellent communication skills and telephone manner. - 2 years previous IT Service Desk and/or Call Centre experience required. - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7. - Excellent organizational skills. - Experience using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, and delegation). Salary: 29120 *Click here to view full job description and apply <http://www.ejobsville.com/display-job/239706> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
