Hi All, please send your candidate resume on [email protected]
Location: Bay Area, CA Project Duration:6 Months Visa Status:H1B,GC,US Citizen *Must have Skills* · SFDC Techno Functional requirement . A BA cum a technical guy , able to do a scope and gap analysis into existing SFDC Management Module. · Purpose: Redesign or rewrite the CE module within Salesforce to accommodate a growing case load for tracking and reporting. · Must build additional SFDC functionality to an already existing SFDC module on case management · Auto case creation · Auto response to email · Ease of use · Email history auto captured · Open read and write (to comments) provided to email distribution lists · Salesforce app connectivity and alerts · Reporting capability (need to rename and add more fields) · Metrics capture (mean time to response; mean time to resolution; first contact resolution) · Ability to capture and report CSAT scores · Supports dashboard creation · Easy to merge cases · Ability to easily add names to Salesforce database · Connect to performance database (for TMO/efficiency numbers) · Connect to Oracle for connectivity to service cases *Thanks* *Kent Martin* *KSN Technologies, Inc** | *364 Indian Boundary Road, Suite A :: Chesterton, IN 46304 PH: 219.989.6563 F: 800.934.7162 E: [email protected] www.ksntech.com* | **Business Solutions Driven by Technology* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
