*Title: Voice Engineer - IVR* *Location: Dayton, OH*
*Duration: 9 to 12 months+ * *Rate: Open* *Top Desired Skills: Call Routing, IVR scripting, Cisco* *Job Description:* · *Experience with contact center engineering * · *Experience with IP and TDM based PBX/PABX and ACD systems * · *Call Routing and IVR Technologies - Understanding of Cisco Unified Contact Center Enterprise (UCCE) Cisco’s Intelligent Contact Manager (ICM), Voice Management Cisco Voice Portal and carrier IVR/VRU systems and solutions * · *Experience with XML and VXML* · Translate contact center business requirements into call routing designs · Program, test, and implement call routing designs · Assist customers in process development for managing the system in ongoing operations mode, including system administration and backup, asset management, and scheduled maintenance · Ensure changes to design and implementation of infrastructure solutions are capable of adapting to the growth and rapid change. · General familiarity with Microsoft Windows and LINUX/ Solaris, Cisco IOS (CIOS) is required · Understanding of contact center related terminology · Traditional Telephony Fundamentals · Understanding of traditional telephony principles, including PSTN and TDM, call control, signaling (such as SS7) · Traffic engineering · LEC and IXC features and service offerings · Hands-on experience with carrier Intelligent Network services from companies such as AT&T and Qwest, including toll-free service, network routing, call forwarding and network transfer is preferred · Familiarity with relational database systems, including forms-based query and data entry; SQL is preferred · Understanding and experience with designing highly available / fault tolerant systems for mission critical voice applications is preferred ****Please only send Green card or US Citizen candidates**** *Regards,* *Rahman, * *Sr Resource Recruiter* *[email protected] <[email protected]>* *703 246 1849* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
