*Hi Partners,*
*Greetings,* *Hope you are doing Well!!!!!!!!!!!!!!!* *Please forward a profiles to **[email protected]* <[email protected]> *Here are the requirement details* -- *Denver, CO* *Level 2 Operator * *12 mos* *Title*: Level 2 Operator *Summary*: NOC Senior Operations Engineer (Level 2) works on the Telecom & Network Services Network Operations Center (NOC) team as a Level 2 Operations Engineer whose primary responsibility is Event, Incident and Problem Management for the client communications network. Provides advanced technical support for Event, Incident, Configuration, Knowledge, and Problem Management. Work is primarily driven by assigned trouble tickets. The NOC Level 2 Operations Engineers apply their broad and deep knowledge of the network infrastructure to deliver reliable network service, and to identify, diagnose, and resolve issues affecting the network. Works with customers, staff, vendors and others to assess impact to the network and consider available remediation. Focuses on driving up network availability and helping with change management. Develops and leverages a thorough understanding of and experience in enterprise networks and infrastructure to increase efficiencies, ensure consistency, and add value. *Responsibilities:* · Primarily performs the role of Incident Assignee and/or Incident Analyst. · Contributes subject matter expertise of one or more skill sets required to quickly diagnose incidents and develop or lead a team in finding a solution to it in order to restore services as soon as possible. · Manage trouble tickets while coordinating troubleshooting, resolving, and escalating as appropriate. · Retains ownership to bring the incident to a close. · Provides guidance, mentoring, and coaching to Level 1 Operators and Level 2 Operations Engineers to ensure they have the necessary information and processes. · Train and develop the Level 1 NOC Operators, and Level 2 Operations Engineers, on the client communications network, technologies, and tools. · Troubleshoots communications issues considering architecture, topology, hardware, software, transmission and signaling links and protocols · Provides support and coordination for High Priority Enterprise Incidents. · Utilizes event data to provide proactive analysis for prevention of network degradation; Develops problem resolution procedures required to meet service level objectives. · Identifies alarm correlation opportunities and appropriate response actions for tool automation enhancements. · Collects configuration changes resulting from repair; tests and identifies procedures to improve support; contributes to knowledge base content. · Ensures the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools. · Answers daily calls for support related to NOC issues. · Ensures resolutions and documentation requirements are followed in resolving issues while assigning NOC incidents to the proper area for Root Cause Analysis. · Ensure all control center, emergency response, dispatch processes and administrative processes are followed and in compliance with regulatory requirements. · Projects and Knowledge Transfer - Engages with projects that will be implemented for which surveillance and support will fall under the NOC responsibility. · Work with Design and Deployment teams to facilitate the operational handover to the NOC. · Anticipate, develop, and coordinate special NOC projects in conjunction with leadership. · Determines and develops operational improvements, tracking results and ensuring tangible improvements are documented and communicated. · Assess and recommend enhancements to the network, working with network engineering to address issues and improve performance and operation. · Ensures network changes are incorporated and communicated effectively. Looking forward to hearing from you at the earliest!!! *Regards* *Shankar* Professional Recruiter 33505 State Street, Suite # 200 Farmington, MI 48335 *V* (248)-522-6879 *F* (248)-579-4454 *Linkedin: **www.linkedin.com/in/shkrajan* <http://www.linkedin.com/in/shkrajan> *Email** : **[email protected]* <[email protected]> *Messanger**: [email protected] <[email protected]>* *Minority Certified and Woman Owned Enterprise* *TCI**- Technology Consultants inc* *Note:* *It is not a solicitation attempt!!!* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
