Position: Messaging EngineerLocation: Tampa, FLDuration: 6 Months *Knowledge and Skills Required:*
- Experience in managing Exchange 2010,Cisco IronPort, Blackberry, Symantec Enterprise Vault, and related Messaging & Collaboration technologies - Working knowledge of Windows 2008, AD, VMware, SAN, and different hardware architectures. - Working knowledge of network services such DNS, DHCP, SMTP, and LDAP directories, etc. - Working knowledge in PowerShell or scripting language to automate daily tasks or engineering procedures. - Experience with Domino Server configuration and troubleshooting (Optional) - Excellent documentation, communication, and customer service skills. *Position Summary:* The UC Engineer must have experience in providing operational & engineering support (incident, request, change, and problem management) for all the technologies supported by Messaging and Collaboration Team. The technologies includes: Exchange 2010, Outlook, Cisco Iron port, Symantec Enterprise Vault, Blackberry Enterprise Server, SMTP Relays, anti-virus/anti-spam, workflow deployments, Internet Messaging Gateways, SharePoint, etc. *Principal Responsibilities:* - Perform Daily/Weekly/Quarterly Health checks to ensure overall availability and stability of all Messaging and Collaboration Infrastructure technologies supported. - Provide 3rd level support, resolve incidents and escalation of aforementioned systems. Collaborate with internal support groups to increase efficiency of 1st/2nd level call resolution as well as minimizing support escalation of incidents or problems with process improvement or automation. - Experience in performing client level troubleshooting for Exchange/Outlook/Lotus Notes/Domino/Blackberry, mail routing, etc. - Engineer and develop tools and scripts for automating daily administration tasks, monitoring, etc. - Support and coordinate scheduling and execution of daily, weekly, monthly, system maintenance, release updates, upgrades, fine tuning, and/or new technology deployments. - Manage and participate in infrastructure projects or tasks (upgrades, migrations, maintenance, and new technology) to completion with minimal supervision. - Perform and participate in capacity planning, disaster recovery testing, component testing, etc. - Create and develop detail documentation for users and L1/L2 support staff for requests and self-service questions and resolution - Participate in 24/7 on-call rotation. Thanks & Regards, Rasheed Hamsol Technologies LLC Email: [email protected] -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
