*Hi Associate,* *Please go through the Job Description and revert me back with your Updated RESUME with Contact Details at vi...@itscient.com <vi...@itscient.com> // **vickyitscient1...@gmail.com <vickyitscient1...@gmail.com>*
*Role : Avaya Contact Center* *Location : Mountain view,CA* *Duration : 12+ month* *Job Description:* *3-5 YEARS* *Expertise in 2 and good working knowledge in at least 3 technologies listed below with demonstrated capabilities & experience* *Technology domains - * - *Avaya CM * - *Avaya Modular Messaging* - *Avaya CMS, Call recording* - *Avaya IVR* - *Aspect WFM system* - *Witness call recording * - *WFM system* *Network types & LAN / WAN* *Server domain & Server management* *Processes & Ticketing Tools* *Project Management* *Team Management* *Additions of new call centre agents.* *Development of design templates for new call deployments including, but not limited to, Avaya& Automatic Call Distribution configurations, call flow templates, testing checklists, etc.* *Write call flow documentation based on these business requirements.* *Document existing call flows and maintain the repository of call flow documentation.* *Provide advice to the business teams on best practices on call flows.* *Programming of call flows, VDNs (Virtual Directory Number), Vectors, CMS (Call* *Management Server) reports etc.* *Escalation point for troubleshooting problem tickets for call center users.* *Create initial configuration of CMS for new deployments.* *Proactively check system health and capacity.* *Monitor stability and performance of system.* *Work alongside Tech A/C Manager to deliver system implementations and projects.* *Physical installation of contact center equipment (as and when requested by Customer) like Avaya Voice Portal, Avaya CMS, etc* *Handle all ticketed requests within a specified period of time and ensure closure of all tickets.* *Run a weekly ticket SLO report for the region and follow up with the support technicians on meeting user expectations* *Provide and record updates to Customer ticketing team on all requests.* *addressing, DNS naming schemes, dial plan, feature access codes, call flows, etc.).* *Support the installation, maintenance and troubleshooting of Avaya Voice Portal IVR system* *Support the installation, maintenance and troubleshooting of CallCopy call recording system* *Support the installation, maintenance and troubleshooting of Witness and Aspect* - *Hands On Experience on Avaya CM* - *Modular Messaging* - *Avaya CMS* - *Call flow designing* - *Vector programming* - *Capacity planning, Resource* *Thanks and regards, Vicky Kumar * *Sr.Technical Recruiter || IT-SCIENT || Phone: 510.972.5217 || Fax: 877.701.4872 <877.701.4872> || Email: vi...@itscient.com <http://itscient.com> ||Web: www.itscient.com <http://www.itscient.com/> ||* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
