Immediate Need - Desktop Support Technician -Irving,TX - 12 Months Job Title Desktop Support Technician Location Irving,TX Duration 12 Months
*Rate $30-$35 (No H1B Candidates)* *Job Skills* The Experienced Desk Side Support Technologist must be able to perform the Desk Side Support Technologist role with minimal direct supervision. *Skills and Experience Required:* The Experienced Desk Side Support Technologist must be able to perform the Desk Side Support Technologist role with minimal direct supervision. These responsibilities include providing technical on-site support to customers resolving open incidents assigned, prioritizing these incidents, following the established procedures for the country/region, restoring normal operations as quickly as possible, using the tools defined to track and report these incidents (incident management system, asset management, etc…), and meeting deliverable requirements or service level metrics (SLM). · Identification, prioritization, resolution/fulfillment of customer incidents. · Coordinate, diagnose, and troubleshoot incoming customer inquiries. · Participate in the definition and implementation of new local operating procedures and customer service guidelines. · Responds to and completes customer requests for services – from initial request to problem resolution and follow-up. · Provide incident status updates to customers. · Log and update each customer incident in incident management system. · Provide customer service in accordance with the LTO scope of services. · Escalate issues to local office lead/supervisor when necessary. · Performs installations, upgrades and backups. · Ensure all customers are charged appropriately for all supplies and non-standard services. · Update all asset information in our asset management system. · Ensure hardware inventory is in working order following documented hardware maintenance process. · Perform all pre-deployment tasks to ensure PCs are ready for customer delivery. · Educate customers on use of Accenture technology. · May work with external vendors on operational duties (ie. PC disposal, hardware repair, etc…) *Thanks & Regards,* *Scott Norman- IT Recruiter,* *Direct: (609) 423-7945,* *E-mail: [email protected] <[email protected]>* *URL : www.itbrainiac.com <http://www.itbrainiac.com>* *Princeton Forrestal Village* *116 Village Blvd, Suite 200* *Princeton - New Jersey 08540* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
