*JOB TITLE: ServiceNow Developer*
*One is remote and other one is in Philadelphia, PA*
*6+ Months Contract*
*Overall Responsibility:*
The ServiceNow Developer is responsible for the development and sustained
support of the ServiceNow IT Service Management system. They will provide
creative solutions to resolve business problems via customer requirements
based on system capability, process gaps (ITSM/ITIL) and cultural
challenges. This Developer will provide expert technical assistance for
software configuration/customization, workflow administration, custom
scripting and third party software integrations.
*Key Accountabilities:*
Lead all technical aspects of solution design and delivery including:
Provide 3rd level end user/system support of platform within defined
SLAs
Integrations with internal and external systems that support real-time
updates where appropriate including; data exchange, event and
notifications, reporting and analytics, configuration discovery.
Drive the continuous improvements of our implementation methodology and
service offerings based on client experiences.
Identifying areas of process improvement (efficiency and effectiveness)
and recommending solutions that detail pros, cons and risks
Develop required documentation such as presentations, gap analysis
reports, process flow diagrams, procedures, and roles/responsibilities
Providing training and mentoring to other members of the ITSM team
Facilitate roll out of new applications and modules
Assist in troubleshooting patch / release management issues
*Position Requirements *
*Required Experience:*
3+ years' experience as a key technical resource leading the design and
development of ServiceNow solutions
Strong skills/Experience with the ServiceNow platform including the
Incident Management a must, Change Management a must, Asset Management and
Problem Management modules, CMDB a plus, Reporting and the various CMS
features
Experience with Web Technologies (XML, HTML, JavaScript, Web Services,
etc)
Adept using SQL and PowerShell
Knowledge of technical components such as LDAP, VPN, SSL and other such
technologies
Certification as ServiceNow Application Developer a plus
ITIL V3 Foundations Certification a plus
Solid experience in requirements gathering, including experience in
creating process documentation
The ability to take complex end-user requirements to system
requirements to code
Experience in the management of all phases of the application lifecycle
and best practices to include requirement gathering, design, development,
testing (application code and user acceptance), and deployment.
*Education/Skills:*
A degree or equivalent, preferably in Information Technology
Must be able to communicate with technical and non-technical
individuals and teams
Demonstrated ability to influence and consult (providing options with
pros, cons and risks) while providing thought leadership to
sponsors/stakeholders in solving business process and/or technical problems
Must be able to work in a fast paced production environment
Must be able to handle multiple tasks and projects with various and
changing levels of priority
Strong interpersonal skills, customer centric attitude, ability to deal
with cultural diversity
Proven team player and team builder
Must be open to other’s ideas, strategies, etc., as part of a decision
making team
Thanks & Regards,
Rani Adari
Sr. IT Recruiter
Tech Tammina
203 Elden Street
Herndon, VA-20170
Call: 703-880-4992
Fax: 703-991-5532
[email protected]
www.tammina.com
GTalk:raniadarii
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