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Desktop Specialist Location: Philadelphia, PA Start: ASAP Duration: 9-12 months *Candidate must be local to Philadelphia. PA.* IT Support Specialist/Sr. IT Support Specialist will work as a member of the support team to provide technical desktop computing support (*Windows and Macintosh*) and related services to client departments through regular on-site, remote, phone, and e-mail support channels; interact daily with individuals with a variety of technology expertise, exercising independent judgment in determining how to best meet their needs; diagnose and resolve technical problems with computing hardware, software, and network services; consult with clients and analyze functional requirements to advise users in the selection, implementation, and use of solutions to address business requirements; complete specific projects in support of the clients and departments; establish and foster ongoing relationships with client offices; document and communicate recommended computing standards, support practices, and policies; maintain expert knowledge of client's supported information systems and computing technologies; participate on campus-wide project teams, task forces, and user group meetings; participate in the testing and evaluation of new technology; track work completed for client offices and report in weekly billing logs and regular reporting to supervisor and clients; complete internal and external training programs to further develop professional and technical skills. Position involves traveling to multiple sites on campus. Bachelor’s degree and experience supporting a variety of computing systems and software or an equivalent combination of education and experience. Experience providing technical support for *Windows, Macintosh and mobile operating systems*,* preferably in an academic computing environment*. Ability to thrive in a customer- driven, technically-focused environment and adapt well to a changing and variable work experience. Excellent interpersonal, oral and written communication skills and the ability to present technical materials clearly to non-technical individuals. Ability to work with a wide variety of customers and colleagues, delivering exemplary technical support and to work independently and as part of a team. Must maintain confidentiality of sensitive materials. *Experience configuring and supporting desktop systems within a MS domain environment. Experience providing technical support for Windows 7 required; with MacOS X desirable. Experience with U of Penn’s supported desktop and network applications and Windows 8 desirable. Experience in database development, web development, or information security a plus. Must demonstrate ability to work independently and with a team to deliver technical solutions* Best Regards, Mohd Taher US IT Recruiter Direct: 703 349 4237 USM Business Systems Chantilly, VA 20151, USA. -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
