Hi Partner,

Please send resumes to [email protected]

*Position : PBX - AVAYA/GENESYS*

*Location:           Richmond, VA*

*Length:             8 months*

*Rate:                $50/hr*





*Siemens PBX skill set with functional knowledge and experience in a contact
center environment.*

*Primary Skill Requirement: *
Detailed Data Analysis, SDLC

*Project Description:*
- This position requires an understanding of call center operations and
experienced contact centers use of technology.
-Knowledge of complex call routing and screen pop technology is also
important.
-The successful candidate will work closely with business leaders, IT staff
and management in responding to call center technology issues as well as
participation in strategic planning and project work.
-This position requires the continued support of existing applications used
today as well as participation in the definition and building of a new
Genesys/Avaya routing applications.

Other specific skills and areas of expertise are:
-*Avaya PBX/ACD/CMS (3 years)
-Genesys Inbound routing design and scripting (2 yrs)
-Genesys reporting (Brio, Crystal, Hyperion) development and support (2 yrs)

-Genesys Email (1 yrs)*



Please send the updated resume of the consultant along with the rate,
location and contact information. Please make sure the Consultant's skills
match the requirement.  After reviewing the resume I will contact you if I
need more information.

Thanks,

Anand Bandarupally
Nihaki Systems Inc
346 Georges Road, Suite # 1, Dayton, NJ 08810.
Direct: 732-645-1215
Phone:  732-823-6471/6472 Extn: 111
Fax :   732-438-6973
www.nihaki.com
[email protected]

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