*Hi Associate,* *Please go through the Job Description and let me know your Interest .* *" Reply me at vi...@itscient.com <vi...@itscient.com> // vicky.kumaritsci...@gmail.com <vicky.kumaritsci...@gmail.com> "*
*Role: Desktop Support (ITIL certified)* *Location: San Francisco, CA* *Duration: 6+Months* *Mode of Interview :- SKYPE + Telephonic* *Job Description:-* **Ideal candidate will be ITIL certified* *Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries* *Receiving, logging and managing calls from internal staff via telephone and email* *Troubleshooting of IT related problems from in-house software to hardware PCs* *Log all calls in the Service Desk Call Logging system (ServiceNow)* *Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner* *To maintain a high degree of customer service for all support queries and adhere to all service management principles* *An ITIL qualification is preferable but not essential* *Skill and Experience Details:* *Minimum Experience Required: 5-8 YEARS * *Mandatory Skills: Desktop Support Windows OS Support, EUC Admin, Desktop deployment, Infra Performance and Optimization, Virtualization-VDI Desirable Skills: CAD Interfacing, Testing* *Thanks and Regards ---* *Vicky Kumar | Technical Recruiter* *IT–SCIENT LLC, Fremont, CA, USA* *ll IT-SCIENT - Talent Management Group ll* *ll Phone: **510 **972 5241* *ll Fax: 877.701.4872 <877.701.4872>* *EMAIL : vi...@itscient.com <vi...@itscient.com>* *Web: www.itscient.com <http://www.itscient.com/>* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
