Dear Associates,
Hope you are doing great! *Please reply to **[email protected] <[email protected]> * This is Ali Ahmed from Exatech Inc. We have an immediate need for below mention requirement, if you feel that you are a perfect match to this requirement, please forward your most updated resume along with the best time and number to carry out further discussions. Looking forward to hear from you... *Role: DataCenter with Tape Management* *Location: Reston, VA* *Duration: 6+ Months* *Rate: $/hr on C2C All Incl.* *Job Description:* · Act as a first point of escalation/consultation for the team on technical, procedural and process related queries. · Manages the team in his/her respective shift. · Should have worked with monitoring tools like BBPM, Client NNM, and Solar Winds Etc. · Should have worked with ticketing tools like Remedy, Service Now etc. · Assists the team lead in maintaining and updating documents in central repository for the benefits of the entire team. · Ensure proper shift handover to the next shift. · Work in rotational shifts to provide 24/7 monitoring of the IT infrastructure. · Liaise with the Critical Incident Management Process Owner and Chair Process Review Meetings. · Coordination and management during major incidents. · Production and maintenance of the major incident communication plan. · Facilitating the production and maintenance of the major incident restoration plan. · Production of major incident progress updates. · Participation in major incident reviews. · Conduct regular Process Compliance Checks and Quality Reviews to ensure that the process is being followed consistently. · Escalate any inconsistencies in the monitoring environment with the respect to the monitoring tool configuration, alert thresholds, alert message enrichment and false alerts. · Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution. · Assist Track Lead to resolve Operation Challenges and constraints if any within the team or in project. · Should have understanding on experience Hands and Feet role like managing media, tape handling etc. · Assisting third party vendor who comes for on-site Break fix support. · Analysis and reporting of incident trend data to identify and eliminate root causes. · Managing root cause analysis between technical teams. · Should have basic understanding on Problem management process. · Production of statistics and trend reports to demonstrate performance of the Problem Management process. Regards *Ali Ahmed* *Exatech Inc* 4758 Forest Ridge Dr Mason OH 45040 Phone: 513-433-5531 Email: [email protected] Web: www.exatechinc.com -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
