*Position : Application Support Lead* *Contract : 6+ month*
*Location : St Louis,MO* *Candidates will have experience/display confidence with:* *i.** DEPLOYMENTS -Altiris DS console (desired), deployment/release concepts (required), Familiar with ServiceNow (desired); Attention to detail (required)* * ii.** MONITORING - Familiar with PTRG (desired), Familiar with Spectrum (desired), Understanding of Window Server and where to find appropriate logs (required)* *iii.** TROUBLESHOOTING - Tier 2 role implying issues that have gone past level one, requiring self-motivation to reach out to appropriate teams or resolve on own.* *Also, deployment/release concepts and Understanding of Window Server are the most important skills to have* *MUST HAVE 1+ YEARS OF LEAD OR SUPERVISORY EXPERIENCE* POSITION SUMMARY: The main purpose of this position is to provide support of Scottrade’s in-house and 3rd party distributed applications, as well as deployment of new software, upgrades and application code across pre-production, QA, production, and disaster recovery environments. ESSENTIAL FUNCTIONS: · Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project lifecycle. · Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments. · Effectively escalate and provide feedback for improvement to Level 3 in-house and 3rd party support teams as needed. · Work closely with development and QA teams to create and maintain various QA test environments using automation tools with templates provided by the Server Administration department. · Create and maintain deployment scripts and MSIs for deployments to Windows servers. · Work with I.T. Departments including Change Control, Quality Assurance, and the Project Management Office to create and maintain release schedules. · Initiate and participate in timely communication to all stakeholders as necessary during release and incident processes. · Assist with technical evaluations, proof of concept and/or provide technical recommendations within discipline. · Provide assistance and support to co-workers. · Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: · Ability to deliver a high level of customer service. · Advanced level understanding of Incident, Problem, Release, Change, and Project Management policy and processes, as well as an established SDLC framework. · Advanced level knowledge of TCP/IP networking fundamentals. · Advanced level knowledge of application code repositories and functions. · Basic level proficiency with SQL server and Oracle database technologies. · Highly motivated with strong attention to detail, excellent organizational skills and the ability to handle multiple tasks. · Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook. · Ability to work in a fast-paced dynamic team-oriented environment, while quickly adapting to changes. · Ability to work evenings and weekends as needed. · Ability to provide assistance as needed to developing associates. · Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude. PHYSICAL ACTIVITES & REQUIREMENTS, VISUAL ACUITY, WORKING CONDITIONS AND NOISE LEVEL · While performing the duties of this job, the employee is required to sit, talk, hear and use hands to finger, handle or feel objects, tools or controls. · The physical requirements of this position are considered to be sedentary work (Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time). · While performing the duties of this job, the employee is required to have close vision (clear vision at 20 inches or less in order to view a computer screen). · The noise level in the work environment is considered moderate (business office with co-workers, copiers, shredders, printers, etc). MINIMUM EDUCATION & EXPERIENCE: · Bachelor’s degree in MIS or Computer Science, or equivalent combination of education and experience required. · 4+ years technical experience in current Intel/Windows and Linux-based server operating systems required, including experience with Windows Registry, IIS, and Active Directory. · 4+ years technical experience supporting and configuring application and web servers required. · 4+ years technical experience in software packaging and distributing, using packaging/distribution tools and scripting, including configuration and monitoring of related server components via WMI interface required, Flexera Admin Studio and Altiris DS experience preferred. · 4+ years experience in technical writing and documentation techniques, using tools such as MS-Office, Visio and various screen capture utilities components and administration required. · 4+ years experience supporting multi-tier applications, including database connection configurations required. · 2 + years experience using a source code repository required. Microsoft Team Foundation Server experience preferred. · Current MCSE certifications or other relevant technical certifications/training preferred. CONTACTS WITH OTHERS · Contacts with other persons within the department on routine matters as well as regular contact with other departments, or outside the organization furnishing or obtaining factual data requiring ordinary courtesy and tact. May need to utilize specialized communication skills in order to establish and maintain goodwill with internal and external contacts. *Best Regards,* *Abhishek Bhartiya* *Puresoft, Inc* W:+ 408 442 3664 EXT: 4420 |Email: *[email protected]* <[email protected]> Website: www.puresoftinc.com <https://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Epuresoftinc%2Ecom&urlhash=tP9r&trk=Puresoft+Inc_website> | Gtalk : abhishekbhartiya8 This message contains information that may be privileged or confidential and is the property of Puresoft, Inc. It is intended only for the person to whom it is addressed. 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