Hi, Hope you are doing great
I am looking candidate for my direct client for below mentioned position. If you could be interested or have any resource please reply with current updated resume. *Kofax/Rightfax Support * *Bloomington, IL * *Contract: 6+ years* *Description:* Provide 3rd Level service support and maintenance for Fax solutions (Kofax / Rightfax software) and faxing services infrastructure. Technical Skills/Experience view: · Fax server technology experience desired · Telephony/Network environment knowledge; Understanding of TCP/IP; Telecommunications · Windows Operating System/Windows Server 2008/Windows server administration experience · Server Virtualization experience Nice to have level skills · Experience with HP Service Manager · Handle daily support responsibilities in accordance with Service Management · Provide daily monitoring of the Fax server environment · Address service management incident/problem/change/etc. tickets · Serve as Service Coordinator for the fax server environments · Engage with Business Partners to manage and resolve issues · Take ownership of critical faxing issues and ensure that the issue is driven to resolution (e.g. facilitate analysis and assessment proceedings, and provide options and recommendations on final resolution) · Communicate issues to key stakeholders, business partners, and leadership. · Facilitate and manage continuous improvement proceedings of internal 3rd level support processes; enable provision of data and reporting to support recommended actions. · Analyze, assess, and implement enhancements in service artifacts (e.g. Knowledge Items, job aids) to enhance service provision and service management. ------------------------------ Umang Agarwal *Technical Recruiter* *SriMatrix Inc* 1255 West 15th Street, Suite 815 Plano, TX 75075 *A Certified Minority & Woman Owned Business Enterprise (MWBE)* Ph No: 732-902-0873 *[email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
