Hope you are doing well. We have an urgent opening with one of our client.
Please share your consultant at hemant.jo...@nlbservices.com or call me at
904 267 0745.
*1. Role/Job Title IVR Business Analyst*
2. CLIENT and Complete Work Location: *Charlotte – NC*
3. Required/Must Have Skills
· Working with Business owners, developers and IT Team to collect the
· Work with IT Team to understand technical aspect of the system
· Translating Business requirement to IT / Technical requirements
· Writing formal functional and non-functional requirement
· Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance
Speech Engine, Java, J2EE, Web-services
· Telecom and Cable domain preferred
· Experience in various billing systems
· Database knowledge – Oracle, RDBMS
· Minimum 3 years’ experiences in Business Analyst roll for large
scale enterprise IVR.
Thanks & Regards
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