*Hello, Need Call Center Architect **Work Location: US-CA-San Francisco **Job Length: 3.0*
*Job Description: * *client is planning significant changes within Customer Care and within the Call Center technologies over 2010 and 2011, with planning initiating in 2009. Develop the Call Center reference architectures, standards, Roadmap, and requirements to support Customer Care business needs • Develop the Call Center Roadmap, including capability assessment, gap analysis, technology assessment and To-Be solution architecture • Work within ISTS and the BDG to align Customer solutions that integrate with the Call Center architecture • Work within ISTS to align the physical architecture (data center, software, hardware, and network) with the business requirements • Experience designing and implementing enterprise call center architectures • Experience designing integrated call center solutions • Knowledge of Customer Care business processes • Deep knowledge of call center architecture components • Familiar with call center best practices and current client call center policies and procedures * Send resumes to *[email protected]* -- Pradeep Kumar 919-290-7580 [email protected] www.clearthoughtsolutions.com -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
