Please let me know your interest for this position

Reply back with expected hourly rate


Interview Mode-In Person only 


Location: Des Moines, IA

Duration: 12+ months

Rate: Open


Job Description

This role is focused on actual desktop support and not help desk phone
support.   The ideal candidate must have hands on troubleshooting experience
to cover anything on the desktop.


Candidate must be able to:

.         Handle difficult situations with clients and turn them into a win
for the desktop support team work trouble tickets from system be a mentor to
less experienced Desktop Staff, and be able to work tickets that they pass
on solve issues desk side and through remote desktop answer how to questions
and resolve issues related to applications, printers, connectivity setup and
install new PC's, maintain a positive outlook, be professional, and provide
excellent customer service

.         Greater detail outlined in the skills matrix.

.         Some work may be required outside of  M-F (7 to 5), not to exceed
a 40 hour work week

.         More than 4 years of relevant experience and preferred education
of 2 year degree or equivalent technical study


Skills Needed

Experienced in PC (desktop/laptop/thin client) support - both desk side and
remote          Required         3 Years

Experienced in PC operating system support - Windows 7/10 installation,
patching, and troubleshooting             Required         3 Years

Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues
with Microsoft Office 2010/2013            Required         3 Years

Windows networking TCP/IP Configuration and troubleshooting Ability to
troubleshoot issues with Microsoft Internet Explorer 10/11          Required
3 Years

Ability to install and troubleshoot issues with a variety of in-house
developed and 3rd- party software    Required            3 Years

Troubleshoot network printers Experienced in Windows networking TCP/IP
configuration and troubleshooting            Required         3 Years

Ability to modify system registry (regedit)    Required         3 Years

Experienced in Google device (Chromebox/Chromebook) support  Highly desired
1 Years

Experienced in support of the Google Office Suite of products         Highly
desired            1 Years

Printers - troubleshoot network printer connectivity issues  Highly desired
3 Years

Printers - hardware maintenance (toner/maintenance kit replacement)
Highly desired            3 Years

Thorough understanding of Microsoft Active Directory - client side
Highly desired            3 Years

Ability to use industry standard remote tools            Highly desired
3 Years

Experienced with hard drive encryption - encrypting, decrypting, and
troubleshooting; preference for Bitlocker and Winmagic SecureDoc Highly
desired            3 Years

Industry certification (A+, Network+, MCP, etc.)       Nice to have




Archit Jain
Software People Inc.
 <mailto:bhaskar.nain...@softwarepeople.us> archit.j...@softwarepeople.us
Ph: 631-739-8782 C Fax: 631-574-3122
Gtalk: ajain0102

Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE


You received this message because you are subscribed to the Google Groups "SAP 
ABAP" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to sap-abap+unsubscr...@googlegroups.com.
To post to this group, send email to sap-abap@googlegroups.com.
Visit this group at https://groups.google.com/group/sap-abap.
For more options, visit https://groups.google.com/d/optout.

Reply via email to