Hi Please let me know your interest for this position
Reply back with expected hourly rate Interview Mode-In Person only Location: Des Moines, IA Duration: 12+ months Rate: Open Job Description This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Candidate must be able to: . Handle difficult situations with clients and turn them into a win for the desktop support team work trouble tickets from system be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on solve issues desk side and through remote desktop answer how to questions and resolve issues related to applications, printers, connectivity setup and install new PC's, maintain a positive outlook, be professional, and provide excellent customer service . Greater detail outlined in the skills matrix. . Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week . More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Skills Needed Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 3 Years Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting Required 3 Years Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues with Microsoft Office 2010/2013 Required 3 Years Windows networking TCP/IP Configuration and troubleshooting Ability to troubleshoot issues with Microsoft Internet Explorer 10/11 Required 3 Years Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 3 Years Troubleshoot network printers Experienced in Windows networking TCP/IP configuration and troubleshooting Required 3 Years Ability to modify system registry (regedit) Required 3 Years Experienced in Google device (Chromebox/Chromebook) support Highly desired 1 Years Experienced in support of the Google Office Suite of products Highly desired 1 Years Printers - troubleshoot network printer connectivity issues Highly desired 3 Years Printers - hardware maintenance (toner/maintenance kit replacement) Highly desired 3 Years Thorough understanding of Microsoft Active Directory - client side Highly desired 3 Years Ability to use industry standard remote tools Highly desired 3 Years Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc Highly desired 3 Years Industry certification (A+, Network+, MCP, etc.) Nice to have Thanks Archit Archit Jain Software People Inc. <mailto:bhaskar.nain...@softwarepeople.us> archit.j...@softwarepeople.us Ph: 631-739-8782 C Fax: 631-574-3122 Gtalk: ajain0102 Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
