Hi Please let me know your interest for this position
Reply back with expected hourly rate Interview Mode-In Person Only Location: Des Moines ,IA Duration: 12+ months Rate: Open Job Description Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: This role is focused on level-1 help desk phone support, primarily with system access issues and password support. The ideal candidate must have excellent customer service and communications skills. Candidate must be able to: . Handle difficult situations with clients and turn them into a win for the service desk team . Initiate trouble tickets from a service desk system . Answer how-to questions and resolve issues related to system access and password creation/reset . Maintain a positive outlook, be professional, and provide excellent customer service Skills Needed Ability to talk with citizens who have limited IT knowledge about their issues. Required 3 Years Knowledge of remote VPN process and troubleshooting Required 3 Years Ability to work with, and understand all Microsoft Office applications to assist callers. Required 3 Years Knowledge of Microsoft Windows 7 & Office 2010/2013 Required 3 Years Must have the knowledge and ability to solve basic IT problems Required 3 Years Ability and tolerance to work in an environment where phones are constantly ringing and many people are talking Required 3 Years Understand and comply with State of Iowa security requirements Required 3 Years Ability to enter tickets into a service desk call center application Required 3 Years Thanks Archit Archit Jain Software People Inc. <mailto:[email protected]> [email protected] Ph: 631-739-8782 C Fax: 631-574-3122 Gtalk: ajain0102 Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
