Hi Please let me know your interest for this position
Reply back with expected hourly rate Interview Mode- In Person Only Location: Chester VA Duration: 3+ months Rate: Open Job Description: Assist multiple service delivery managers in vendor oversight of the IT infrastructure managed services contract. . Assist NWS, EUS, and Telco Service Leads in vendor oversight duties. . Assist in the oversight of cross functional services using the Information Technology Infrastructure Library (ITIL) framework . Review service level agreement results . Review vendor invoices . Oversee escalated IT infrastructure support issues when standard support processes fail to achieve the desired results Depth of knowledge in Network, Voice, and Messaging . Understands best practices in service management including contract and vendor management in an IT outsourcing or shared service environment . Knowledge and experience with utilizing the ITIL framework . Knowledge and experience with IT Infrastructure Oversight . Skilled in oral and written communication as it pertains to interpreting technical information and business needs. . Demonstrated ability to work with management, customers, and vendors to resolve problems. . B.S. degree in Computer Information Systems or demonstrated equivalent (education and/or equivalent work experience) . Advanced ITIL certification or equivalent proven knowledge and experience . Experience in State/Agency is a plus Skills Needed Best Practices In Service Management Including Contract And Vendor Management In And IT Outsourcing Or Shared Service Environment Required 4 Years Experience Utilizing ITIL Required 2 Years Experience With IT Infrastructure Oversight Required 4 Years Strong Oral And Written Communication - Must Be Able To Interpret Technical Information And Business Needs Required 4 Years Strong Customer Service Skills Across Management, Customers, Vendors Required 4 Years ITIL Certification Highly Desired 1 Years Cova State/Agency Experience Highly Desired 2 Years Depth Of Knowledge In Network, Voice, And Messaging Required 3 Years Thanks Archit Archit Jain Software People Inc. <mailto:[email protected]> [email protected] Ph: 631-739-8782 C Fax: 631-574-3122 Gtalk: ajain0102 Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
