Hello, Hope you are doing good!!!
Please find below the job details and let me know if you would be interested for this new opportunity. *Position: Network Voice Engineer * *Location: Chicago, IL* *Duration: 6+ months* *Job Description* · 8-10+ years of Hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services. · Hands-on experience on CUCM & Unity Connection version 8.x & 9.x · Have clear understanding on VOIP protocols like SIP, H.323 and MGCP · Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0 · Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI. · Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer. · Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. · Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc. · Understanding of Cisco Emergency Responder, Collaboration endpoints – Jabber, IM&P · Have clear understanding about UCCX historical & online reporting. · Have clear understanding about CAD and Finesse agent desktop. · CCNA – Collaboration · CCNP – Voice/Collaboration · Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. · Answer any questions related to design and architecture while on P1 Bridge. · Must be able to participate and represent the team in Change and Incident management meetings. · Excellent communication and presentation skills. · Coaching analysts for correct routing of tickets, capturing critical information · Open for 24x7 availability · Excellent leadership skills. · Should have good knowledge of ITIL Processes awareness and adhering · Possess outstanding interpersonal and teamwork skills · Should have experience on Gateways. · Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. · Report on Telephony Problems within established time frames. *KEY TECHNOLOGIES: * · CUCM 8.x & 9.x, 10.5 · Cisco Unity Connection 8.x & 9.X. · SIP, MGCP, CUBE & H323 gateways. · UCCX 8.x and 9.x, CAD and Finesse. · Scripting knowledge of UCCX/ Cisco Emergency Responder · Understanding of UCCX integration with logger, WFM, Email integration etc. -- *Thanks & Best Regards,* *Vikrant Sharma* Sr. Technical Recruiter *Resource Logistics Inc.* 505 Thornall Street, Edison, NJ 08837 Phone(O): (732) 553-0566 Ext 50 Fax: (732) 553-0568 E-Mail: [email protected] Website: www.resource-logistics.com -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
