Hi
Please let me know your interest for this position
Reply back with expected hourly rate
Interview Mode-In Person Only
Location: Harrisburg ,PA
Duration: 6+ months
Rate: Open
Job Description
· Monitor incident queues for issues and take ownership and assist
customers as required
· Keep all support tickets up to date and well documented
· As required, provided documentation on issue resolution for other
teams
· Monitor and report on PC issues, escalate issues; work with other
teams including SCCM, Active Directory, Security, and the IT Service Desk.
Skills Needed
Deploying PC’s and providing support to end users in a large enterprise
environment (1,000 PC’s +). Required 3 Years
Develop, test, maintain PC images. Required 3 Years
Experience supporting PC’s in a large domain environment. Required
3Years
Install and configure PC hardware and peripherals. Required 3 Years
Repair PC’s by replacing hard drives, motherboards, memory, etc. Required
3 Years
Experience with security, disk encryption, and anti-virus products on Microsoft
Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
Knowledge of Active Directory and experience troubleshooting GPO’s and name
resolution. Required 3 Years
Experience with managing profiles and certificates on Microsoft Windows PC’s,
laptops, and Apple OSx MAC’s. Required 3 Years
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s
using remote tools (SCCM remote, RDP, ARD) Required 2 Years
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and
Apple OSx MAC’s. Required 2 Years
Experience integrating Macintosh systems into an Active Directory Domain
environment. Required 1 Years
Scripting with VBS and PowerShell Highly desired 2 Years
Configuration Management Console queries and reporting.
Highly desired 2 Years
SCCM OSD Task Sequences, thorough understanding of their implementation and how
to create and optimize. Highly desired 2 Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies
and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years
Microsoft Certification. Highly desired
Able to communicate in a clear manner. Desired
Change oriented – improve processes and confront difficult circumstances in
creative ways. Desired
Demonstrated customer focus; building strong customer relationships.
Desired
Effectively evaluate information to make correct decisions. Desired
Strong problem solving skills, able to narrow scope of problems, eliminate
irrelevant information. Desired
Strong team player – collaborate with others, be open to other ways of doing
things. Desired
Interested in emerging technologies demonstrated through training and attending
technical events. Desired
Thanks
Archit
Archit Jain
Software People Inc.
<mailto:[email protected]> [email protected]
Ph: 631-739-8782 © Fax: 631-574-3122
Gtalk: ajain0102
Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE
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