Hi Folks, Hope you're doing great there..!
Please find the requirement given below .Share your profile and details to the given address. Please respond back to :- [email protected] *ITS AN FULL TIME PERMANENT JOB* *OPPORTUNITY* . * Role :- **Helpdesk Technician* *Location: Charleston county, SC* *Duration :- FTE* *Client : TCS* *JOB DESCRIPTION** :-* We are looking for very good communication skill to handle the Helpdesk position. Capable of handling helpdesk calls (Telephone/Walk in/E-mail) operating from one room. Handling the calls over phone and resolve it over phone or through remote desktop utility for first call resolution. Assign the call to pool of engineers based on call category. Maintain the Loaner log for Loan and return of Loaner Laptop and Projector for clean Inventory. Please find below in nut shell · Attending phone calls · Creating & assigning calls in HEAT (Service Desk Tool) against each incident reported via Telephone, email & walk-in. · Checking & replying helpdesk mails · Checking HSS Calls & assigning them (Service Desk Self initiated calls) · Logging in Service requests · Logging calls with Outside Vendors (HP/IBM) · Booking & issuing Loaner Laptops & Projectors. · Inventory maintenance of Loaner equipment · Password reset for Windows, and other applications like Bi Tech, Vista session - mainframe , and HR online password · Solving calls via remote control · Follow up for the pending calls status · Transferring phone for evenings & weekends · Field Calls *SKILL SETS SUMMARY* :- * Full Name* *Contact Number* *Email ID* *Current location* *Rate* *Relocation Yes /No* *Work Authorization in USA* *DOB(MM//DD/YY)* *Education year and university* *Skype ID* *LinkedIn Id* *Any Interview In Pipeline ?* *Any Offer In Pipeline?* *Availability for Phone Interview & Skype* *2 TIME SLOTS FOR INTERVIEW* * //* *Start Date* *Vicky Kumar * *IT–SCIENT LLC, Fremont, CA, USA ll Phone USA : (510) 516-7899 EMAIL: * *[email protected]* <[email protected]> -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
