Hi Partners,

Please share profile at *[email protected] <[email protected]>*



*SFDC (Sales Force) Architect*

*Los Angeles, CA.*

* Experience - minimum 10 years*





*Skill*

Sales Force (SFDC) architecture (Call Center Implementation and
implementation expertise

2+ years of Call Center / contact center and Healthcare experience



*Project:*



Architect and design a Sales force application for a Call Center (Service
Cloud) from scratch.



*The CRM will have to:*



- Integrate with the LA Care Phone system to help identify callers (Cisco)



- Store Contact, Case and Activity information related to all calls



- Perform Case management



- Integrate with internal and external data sources (web services, batch
integration)



- Provide state mandated reporting

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