Hi Partner,

Please send resumes to [email protected]


*Position : Remedy upgrade from 6.0 to 7.5, Pennsylvania*

*Start Date:*     March 1, 2010

*Duration:*       3+ months

*Location:*       Harrisburg, PA

* Must have experience upgrading Remedy 6.x to 7.5.  Oracle is the database.
More details below*

   - Gather requirements from various business groups/users.  Partially
   involved in Business requirement gathering and totally responsible for
   Technical design, development, unit testing and migration


   - Install and Configure *Action Request System 7.5*, *Remedy Asset
   Management 7.x *and Remedy *Change Management 7.x* with Alarm Point
   Systems.
   - Reconciliation and configure of CMDB
   - Migrate of Remedy application from Remedy 6.0 to Remedy 7.5.
   - Installing and configure and set up of data in CMDB 1.1 and 2.0.
   - *Integrate with ITSM Modules ie *Helpdesk, ChangeManagement,
   AssetManagement, Approval Server* and *Telealert*.*
   - AIE configuration and troubleshooting.
   - Configuration of the *ARS Remedy v.7.5* with up to date client
   foundational data, Auto-routing the Incident, Problem and Change tickets
   using *“Assignment Engine 7.1”* and *“Approval Engine 7.1”.*
   - Configure Remedy *Email system 7.5* such that the customer ticket’s
   status is notified through *email notifications* which are further routed
   to Microsoft *Outlook 2007.*
   - Upgrade *AR System Server 7.5* which includes various Remedy utilities
   like *Assignment Engine, Email Engine*, Flashboards, *Approval Server, AR
   server*, latest version of *Apache* *Tomcat 5.5.25* services maintenance.

   - Customize the *OOB* *Help Desk, Change Management, Asset Management* as
   per the company’s business requirements.





Please send the updated resume of the consultant along with the rate,
location and contact information. Please make sure the Consultant's skills
match the requirement.  After reviewing the resume I will contact you if I
need more information.

Thanks,

Anand Bandarupally
Nihaki Systems Inc
346 Georges Road, Suite # 1, Dayton, NJ 08810.
Direct: 732-645-1215
Phone:  732-823-6471/6472 Extn: 111
Fax :   732-438-6973
www.nihaki.com
[email protected]

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