*Locals or Nearby*

*GC/Citizens*


*Filenet Consultant*

*6-12 Months *

*Philadelphia, PA*



*Skills the client is looking for *

·         *FileNet/AIX/ DB2/UNIX/ WebSphere*

·         *infrastructure*

·         *Exp working and dealing with large environment *

·         *Involving in production support- Providing Level 3 Support*

·         *AIX DB2 FileNet production performance management*

*Description*

Work View Manager will manage the day to day application support operations
including, acceptable performance levels for Enterprise Content Management
System. He/She will provide Technical Leadership to Work View support
operations, Change and Release Management procedures to ensure they are
administered with successful completion. Also, Ensures acceptable
performance levels maintained with coordination with rigid testing
incorporated into the support processes.



*Responsibilities:*

·         Manage incidents, problems, changes, and configurations
pertaining to the NA Work View ECM platform built on FileNet, AIX, WAS, DB2
etc.,

·         Partner closely with Program IT teams and vendors to implement
new capabilities/break fixes.

·         Manage production support of Work View in a 24X7,
high-availability environment.

·         Maintain up-to-date knowledge of technology, business processes
and practices to continually improve application response time and systems
processes

·         Lead all areas of application support responsibility and ensure
they are fully operational, maintaining stability, reliability, and
sustainability

·         Responsible for working with our IT teams, Vendor IT Teams, and
GDC team to plan, implement, and test new changes into our production
systems environment



*Skills/Qualifications/Other Personal Attributes Required:*

·         Proven Technical Leadership

·         Bachelor’s degree with preferably computer science background

·         10 years of IT experience. At least 5 years in managing support
for large ECM system based on FileNet technologies with strong
infrastructure background

·         Makes sound decisions, motivates and engages

·         Builds and executes realistic plans to resolve chronic production
problems

·         Shows drive,  initiative, and adaptability

·         Excellent verbal and written communication skills

·         Good organizer, time manager, people manager and motivator

·         Able to work under pressure to meet tight deadlines

·         Able to lead by example

·         Flexible – able to meet changing requirements and priorities.

·         Able to manage conflict effectively

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