Hi,

 

Please check the below requirement and advise us the right consultant along
with Rate, Contact Details, Current Location, Visa Status & Availability.

 

Business Analyst



Windsor, CT 

 

Long Term


Job Description : 

We are developing and implementing the Service Request Process using the
Service-Now Tool.  We will also be conducting User Acceptance testing for
the implementation of the HelpDesk function for Incident and Problem
Management.

We need a BA for the following: 

Interview all fulfillment groups to gather and document requirements for
processes, procedures and the tool. 

Prepare and execute Master Test strategy, test plans, test scenarios and
scripts, and manage problems/defects for all request categories and types
for our processes and tool. 

Conduct UAT Testing for deployment of the new process and tool. 

 

Required attributes the candidate will have: 

*       Excellent communication skills - verbal and written - ability to
gather requirements and translate into a standardized format that will be
easily understood and obtain signoffs. 
*       Well organized and efficient. 
*       Experienced with implementing a Service Management project start to
finish. 
*       Strong BA Experience 
*       Experience and proficiency with the Service-Now tool 
*       Experience and proficiency with testing tools - Quality Center.  

 

 

 

Thanks & Regards,

Raj

 

TECHGENE SOLUTIONS, LLC

(A Minority Certified Company)

(Microsoft Certified Partner & ISO 9001:2008 Registered)

Email:  <mailto:[email protected]> [email protected]

Ph: 972-580-0247 extn: 224

Fax: 972-692-5824

 <http://www.techgene.com/> www.techgene.com

Yahoo IM:  <mailto:[email protected]> [email protected] 

 

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