Hi Friends,
Please send your resumes to [email protected] only Requirement Details : Job Title : Network Engineer/Technician Location: Murray Hill , NJ Duration: 12 month contract General Function : Equipment Integration/Optimization 5 yrs Industry Exp. Job Description : Multivendor Support Engineer Position Description: Provide remote technical support and periodic on-site support for uReach Oryx product. This position requires a high degree of technical expertise in Service Provider/Telco data & voice network environment. Engineers will strive to exceed customer expectations. Responsibilities: . Responsible for resolving incoming customer service calls for the product supported. . Ensure that outages are restored and cases are brought to proper closure within customer agreed Service Levels. . Receive, prioritize, and monitor escalated service requests and work the service requests until they are satisfactorily resolved. . Visit customer sites as required to provide solutions to issues that cannot be resolved remotely. . Maintain the call-tracking database with required information as customer service requests are handled. . Updates of the call-tracking database are to be completed before the end of the workday. . Ensure all open tickets are up-to-date. . Using available hardware, engage in problem recreation to confirm or nullify actual customer issues. . Document the results of problem recreation in the call-tracking database or in an authored solution. . Fill in as needed for other support engineers. . Train other engineers on supported products . Required to work a 7x24x365 schedule with rotating off-hour coverage. . Some travel required: less than 5%. . Facilitates Client meetings to review service requests and support performance. Qualifications: . Prior work experience with supported product in a Service Provider/Telco environment or with the Original Equipment Manufacturer . Communication and network problem solving skills required. . Ability to travel . Possess professional, customer-oriented phone skills If you are interested with the above opening please send below information ASAP Email me a copy of your updated WORD formatted resume with the below details.. 1. Full Name: 2. Availability: 3. Contact number: 4. Email Id: 5. Current Location: 6. Visa Status (Citizen/G.C/H1B): 7. Expected Rate (OR) Direct Employer details : Profiles without contact information will not be considered for further processing.. Best Regards, Rama S A I Information Systems, Inc |Where IT Excels Certified Minority Business Enterprise by the State of Florida Data integration | Business Intelligence | ERP | EAI | Insurance | Healthcare | Pharmaceutical | Manufacturing | Financial Tel: 727-866-9466 x 202 | Fax: 800-827-5431 | [email protected] Yahoo IM: ramarecruiter | Google IM: rama13289 | WEB: www.sai-i-systems.com -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
