Hi Partner, Please send resumes to [email protected]
*Position : genesys/avaya position - call center operations* *Location: Any Location* *Length: 6 months* *Rate: $Open* Responsible for programming on specific application subsets of the companies application portfolio, participating in all phases of the development and maintenance life cycle, typically for an assigned business unit or corporate department and utilizing various customer technology platforms MAJOR DUTIES AND RESPONSIBILITIES Maintains active relationships with customers to determine business requirements, leads requirements gathering meetings and reviews designs with the business. Leads efforts with Web and marketing team to increase the presence of web products. Owns the change request process and coordinates with other teams as necessary. Develops and owns list of final enhancements. Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specifications from with programs will be written. Performs technical design reviews and code reviews. Ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan. Responsible for delivery of application technology solutions and data information planning effort. Coordinates and manages on-call support and owns the system monitoring process. Owns the technical development environment and works on the Enterprise team. EDUCATION/EXPERIENCE Requires an AA, BA/BS degree or technical institute training; 7 or more years experience on one or more platforms, multi database, multi language and expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background. SKILLS: Incumbent should also have the ability to mentor others, lead multiple small projects and provide troubleshooting support. ********* This position requires an understanding of call center operations and experienced contact centers use of technology. Knowledge of complex call routing and screen pop technology is also important. The successful candidate will work closely with business leaders, IT staff and management in responding to call center technology issues as well as participation in strategic planning and project work. This position requires the continued support of existing applications used today as well as participation in the definition and building of a new Genesys/Avaya routing applications. Other specific skills and areas of expertise are: -Avaya PBX/ACD/CMS (3 years) -Genesys Inbound routing design and scripting (2 yrs) -Genesys reporting (Brio, Crystal, Hyperion) development and support (2 yrs) -Genesys Email (1 yrs) * *Qualification* *Rating* *General Business Skills* *Associates Degree or Equivalent Experience* Yes *BA/BS Degree or Equivalent Experience* Yes *Multi-Tasking* 0 (No Familiarity) of 5 (Expert) *Team Leadership* Please send the updated resume of the consultant along with the rate, location and contact information. Please make sure the Consultant's skills match the requirement. After reviewing the resume I will contact you if I need more information. Thanks, Anand Bandarupally Nihaki Systems Inc 346 Georges Road, Suite # 1, Dayton, NJ 08810. Direct: 732-645-1215 Phone: 732-823-6471/6472 Extn: 111 Fax : 732-438-6973 www.nihaki.com [email protected] Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. Click here to REMOVE from the mailing list -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
