Hi Partner, Please send resumes to [email protected]
*Position : SAP Functional CRM (Call Center/CIC/Contact Center) with IVR/CTI * *Location: Raleigh, NC* *Duration: 12-18+ months* *Rate: $80/hr + expenses* Functional Service Contact Center Lead SAP/CRM This position will have the primary responsibility for designing and driving the development of the clients Global Services Contact Center solutions. You will serve as the subject matter expert for the clients Global Services organization and work closely with the Services global business operations teams to understand the client's call center support strategy. You will be responsible for defining and documenting the detailed process flows and technical requirements to then work directly with the technical teams (both local and off-shore) through blueprint, development, and realization of the I/T solution(s). Strong candidates will possess 7+ years experience with SAP CRM Call Center and must be familiar with IVR & CTI technologies. This person must be able to manage complexity and deal with ambiguity. This candidate will also have strong skills and knowledge around application software, complex problem solving, and a proven track record of meeting objectives. The ideal candidate will possess experience in multiple SAP implementations specific to Services call center, delivery, and support function. The candidate should bring industry experience and knowledge of call center "best practices". *Please send resumes with the answers to the following questions:* *Total years of IT, SAP & CRM?* *How many global full lifecycle projects have they done?* *How many users were those projects for?* *Were they a true Lead on any of those global projects?* Please send the updated resume of the consultant along with the rate, location and contact information. Please make sure the Consultant's skills match the requirement. After reviewing the resume I will contact you if I need more information. Thanks, Anand Bandarupally Nihaki Systems Inc 346 Georges Road, Suite # 1, Dayton, NJ 08810. Direct: 732-645-1215 Phone: 732-823-6471/6472 Extn: 111 Fax : 732-438-6973 www.nihaki.com [email protected] Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. Click here to REMOVE from the mailing list -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
