Job Title: Business Analyst with IVR Experience Location: New York, NY
Duration: 6+ Months Job Description Business Analyst with strong verbal and written communication skills as well as a background with call center environments. This person should also have exposure to call center reporting, one of their main responsibilities will be doing current state analysis and then gap analysis between their current reports and the canned reports that are coming with their new call center packages. Part of this analysis will include what type of information is included in these reports, what are the tools and environments being used for reporting etc... They also should have exposure to call center recording and workforce management. There is a current set of requirements as well as future state requirements which they will need to learn and then keep abreast of them to act and keep them updated. This right candidate will have some knowledge of what IVR is, CTI and call routing as well as some understanding of agent desktop *Thanks & Regards* Abdul Ghani *TekisHub Consulting Services* *(Formally know as Talentpro LLC)* 40 Warren St, Charlestown MA 02129 (0) 617 886 5188 | (D) 617 337 3038 | (F) 617 830 0525 [email protected] <[email protected]> | http://www.tekishub.com <http://www.talentprollc.com/> -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
