Hi,

 

Please check the below requirement and advise us the right consultant along
with Rate, Contact Details, Current Location, Visa Status & Availability.

 

Telecom Business Analyst

Minneapolis, MN

6 Months

 

Summary:

The contract Telecom Business Analyst will function as an interface between
business owners and IT Telecom Systems project teams to identify business
requirements and translate these into functional design specifications.
Project Management skills are required as sometimes required to play both BA
and PM roles on smaller projects.

 

Requirements:

.         Working knowledge of contact center business analysis concepts,
tools, and techniques.

.         Working knowledge of project management concepts, tools, and
techniques. 

.         Proven ability to practice a variety of techniques to ensure
complete requirements.

.         Previous development experience in contact center systems ACD, IVR
and CTI applications.

.         Previous experience with Interactive Intelligence, IEX TotalView,
and IEX Performance Manager preferred.

.         Must be proficient in gathering, documenting and communicating
business requirements to business and technical resources. Experience
gathering and documenting system requirements.

.         Ability to translate business requirements into technical
requirements.

.         Excellent ability to organize information, manage tasks and
projects and use available tools to effectively contribute to organization.

.         Must have excellent problem solving skills.

.         Outstanding written and verbal communication skills required. The
ability to express oneself effectively within groups and in one-to-one
conversations. Conveys information clearly and effectively through both
formal and informal documents. Creates an atmosphere in which timely and
high quality input/out flows smoothly between self and others.

 

 

Thanks & Regards

Raj

Lead Recruiter

 

cid:[email protected]

Techgene Solutions LLC

(A Minority Certified Company)

Desk   : 972-580-0247 Ext: 224

Direct : 214-257-7692

Fax      : 972-692-5824

Mail    :   <mailto:[email protected]> [email protected]

URL     :  <http://www.techgene.com/> www.techgene.com

 

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Thank You.

 

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