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*Position:* Tech Support Analyst *Location:* New York, NY *Duration:* 6 months Job description - Accept ownership of customer issues until a solution is achieved providing complete customer satisfaction - Usage of our remote software tool, Webex, to perform upgrades - Documenting tasks into our propitiatory Siebel ticketing systems / Coordinating a schedule with our TAMs organization - Report design reliability and maintenance problems or ""bugs"" to design engineering/software engineering teams - Isolate or fix problems in malfunctioning equipment or software - Troubleshooting and reproducing technical related issues and Work independently or part of a team on technically challenging issues - Willing to travel if necessary and Flexible hours - work in a 24/7 support environment *Qualifications: * - Knowledge of Windows Operating Systems including Windows XP, Vista and Windows 7 - Knowledge of MSFT Active Directory & Group Policy, Networking infrastructure and router/firewall experience - Knowledge of software deployment tool (MSFT SMS, IBM Tivoli), Install Shield, C++ , VB scripts and desktop virtualization is a plus - Ability to work in a very fast paced environment and provide excellent service to a demanding client base - Possess strong analytical thinking with problem solving skills - Strong written and verbal communication skills - Strong understanding client's Markets customers, products, business and service drivers - Previous work experience or knowledge of the customer service organizations in a financial industry a plus *Desired Skills: * At least 3-5 years experience, Preferable to have completed level one CFA exam, Bachelors degree in Finance particularly in investment management, In addition to *T1* has experience in following products: - TPA, incl RTC - Starmine - Baseline - Datastream Thanks N' Regards, *SAM* *ITECS*** *IT & EBusiness Consulting Services Inc.* Ph: 516 323 5681 | Fax: 347 602 9084 [email protected] <[email protected]> | www.itecsus.com -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
