Hi,

I am a Staffing Specialist for USTech Solutions, a global company
specializing in staffing both Consulting and Full Time positions. 

 

If you are interested in the opportunity listed below, please forward your
updated resume along with current contact information, or perhaps you can
recommend someone who would be interested in this position. 

 


Title: HC - Technician - HW (Wilmington, MA)
Location: Wilmington, MA 

Duration: 3+ months extendable - ongoing

Travel required: Yes

Miles per week: 500 

 

Required Skills: 

·         Strong customer service skills 

·         Flexibility 

·         Good working car - - must be comfortable with the wear & tear on
their car, and the higher risk of an accident, that is associated with field
work 

·         Polished, professional, strong communication skills 

·         Focus on the job 

·         A+ certification 

·         Up for a challenge – job requires FT techs to complete 6-10
calls/day and PT techs to complete 4-6 calls/day 

 

Contractors are paid for the hours that they work. All techs MUST keep an
accurate log book and record accurate hours in the time reporting systems.
Hours can fluctuate each day, depending on the service call volume in an
area. Hours per week are typically between 20 and 40. 

 

*The technician’s “commute” to work is the distance from his/her home to
his/her primary parts pick-up location. If tech is asked to travel to a
farther pick-up site, he/she will be reimbursed for every mile beyond the
distance of their “commute.” 

 

Techs may be asked to drive up to 1000 miles/week, although this is not the
norm. FLEXIBILITY is a big requirement of this job!! Tech will be reimbursed
for mileage, parking and tolls. 

 

Techs will be required to purchase the tools required for the position and
will be reimbursed by Client. If the contractor is terminated or resigns
from the position, he/she will be required to return the tools to Client. 

 

New techs are required to complete Client certifications required by Client.
The certifications are paid for by Client. 

 

Benefits of the job: 

·         FREE Client certifications (paid for by Client) 

·         Great resume builder – Client and its customers are 2 of the
largest IT companies in the world 

 

 

Daily job duties: 

·         Receive call schedule on Client’s PDA device. Tech is required to
check PDA first thing in the morning and throughout the day. It is best for
the technician to print out the call schedule on his/her home computer
before starting the day

·         Technician reports to FedEx location at 9 AM to pick up parts for
the day. 

o    The drive to the “primary” parts pick-up site is the tech’s “commute.” 

o    Mileage is reimbursed from when the contractor leaves the parts pick-up
site in the morning until the technician reaches their home OR their
“commute distance” on the way home (whichever is shorter)* 

·         Technicians are required to call all customers and schedule their
service calls for that day by 12 Noon 

·         Technician drives to customer sites to perform Client HW break/fix
(on laptops and desktops) and troubleshooting (Note: Customers may work from
an office or at their homes) 

·         Technicians are required to put notes on each call in the
ClickSchedule system 

 

 

 

 

Syed Abdul

Tel: 781-786-2060

Email:  <mailto:[email protected]>
[email protected]

Website:  <http://www.ustechsolutions.com/> www.ustechsolutions.com

 

5th fastest growing company in NJ in 2007 by Deloitte & Touché Technology
Fast 50 

29th position for 2007 by the INC 500 Awards Committee

“P Please consider the environment before printing this email.”

 

                 

 

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