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Hello Partner Here's an urgent requirement for *BA with Genesys and Cisco and Contact Cenetr Experience *for a high client Profile , Please send me the best candidate Rate 40-42 C2C Location: Charlotte, NC Following are the details of the opportunity: Date resource is required: 09/26/2011 Anticipated end date: 09/26/2012 Line of Business: TOG - Information Services Job Classification: Business Systems Consultant Position Description: Experience Level: 4 year degree plus 10+ years experience ADDITIONAL REQUIREMENTS: Business Analysis, Telecommunications, Genesys Framework preferred, though thorough understanding of Computer Telephony Integration with Cisco ICM or equivalent is acceptable. IP Telephony, Network Services, Carrier Routing, Contact Center Infrastructure Integration, Software Development Lifecycle, Change Management, Project Management, The ideal candidate acts as a liaison between client area and technical organization by planning, conducting and directing the analysis of complex business strategies and enhancements to be solved with existing and new contact center technologies. Analyst will work with business contacts to define and document business and functional requirements for contact center CTI solutions. Applied knowledge of Genesys, Aspect, Cisco ICM platforms will be critical in shepherding projects through the development life-cycle. The analyst will work closely with development, quality assurance and production support, managing SDLC touch points between all groups. Additional responsibilities include cost analysis, vendor management, capacity planning, resource utilization, coordination of user acceptance testing and comprehensive documentation for project deliverables and status reporting. The analyst must have a thorough understanding of contact center disciplines, industry trends, business ! drivers and benefits of Contact Center technology and the ability to communicate these to applicable partners and leaders. The candidate must have working knowledge of Business Analysis and Project Management methodologies. The analyst will also be responsible for continuous workflow management, process health, business governance, forecasting analysis and accomplishment status reporting. Platform and Skill Set Expertise: Analysis Skills : Business Analysis Thanks Keshav Adlakha REVOSYS IT INC 108-31 47th Avenue, Corona, New York, 11368 Phone: 7145168162 Fax : 347-649-2053 Email: [email protected] Website: www.revosysIT.com <http://www.revosysit.com/> Connect with me on Gtalk : *[email protected] * -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
