*Hi Partners,*
**
*Greetings,*
**
*Hope you are doing Well!!!!!!!!!!!!!!!*
**
*Please forward a profiles to
**[email protected]*<[email protected]>
**
*Here are the reaquirement details*
*
*

*Amgen IBM Tivoli Identity Manager Consultant (ITIM)*.

*Duration: 6 month engagement. *

Location: *Thousand Oaks, CA – Person should plan 100% on-site for a
minimum of 6 months, with option to starting going remote depending on
performance and written documentation.  *

The job description and responsibilities are listed below – the resource
will be onsite there.

“We need one IBM Tivoli Identity Manager expert, typically a consultant
that has both deployed ITIM solutions cradle to grave and also supported
them in a 24x7 on call capacity.
I cannot overstate how critical oral and written communication skills are
for these candidates. They must feel comfortable, even enthusiastic, about
writing technical documentation. Grammar and English language proficiency
have been a challenge with candidates in these areas, especially ITIM.
Another big challenge – this is a full time, on-site position in Thousand
Oaks, CA, which is a painful commute from LA. Really, we are looking for
candidates to relocate to the Thousand Oaks unless they are very close.
Need someone with a track record of cradle to grave implementations of ITIM
in fortune 100 companies and work experience integrating with and
supporting Sun LDAP. They should have a firm grasp of the technology and
have been responsible for technical documentation, including architectures
and runbooks. They should also be willing to rotate a pager with another
person and to be on call 24x7. Experience in highly regulated environments
– FDA/pharma or defense – is highly desired”.
Please try to find candidates who area experienced in a support role. We
have had quite a bit of trouble getting people ramped up to work in a
support environment, where managing to SLAs is everything. Unfortunately
with pure developers, they get fixated on solving the issue at hand, and
miss sev 1 issues coming in that require them to drop everything and work
to resolve something until it is a done. Even if you can quickly solve
issues, you

Verizon Professional Services – Staff Augmentation Job Description
Guidelines - Page 2/2 would be providing a very poor service if you are not
managing to your SLAs. I would like to see at least a few years on ITIM
engagements, some 24x7 support roles, and documentation development, e.g.
runbook”

General description is below:
System Analyst - Level 3 Support
Job Summary: Provide second level of support for issues escalated from the
Service Desk. Perform advanced operational activities and break-fix.
Education/Experience: Bachelor's degree in Engineering, Information
Systems, Computer Science, Business or the Life Sciences or combination or
education and experience required. Five to seven years experience in
Windows AD 2003/2008 or IBM ITIM.
Skill Set:
? Familiar with Windows server operating systems and Linux/Unix server
operating systems and TCP/IP networking.
? Ability to automate or script interfaces/file transfer, reporting
? Strong analysis skills, documentation management, and basic interviewing
skills.
? Strong communication skills, both verbal and written.
? Ability to consult and participate in design of applications needing
standard Identity or Access Management interfaces.
Responsibilities:
? Provide level 3 support for identity and access management systems
? Provide guidance and support for junior staff
? Perform advanced operational activities
? Monitor job queues and re-run failed jobs
? Monitor system availability and performance, and respond to issues
? Participate on on-call schedule for after-hours support
? Participate in problem reviews to identify root cause of issues and plan
corrective actions requiring configuration or design changes
? Manage system configurations, changes, and releases
? Project support for applications needing standard interface design,
configuration, and testing support
? Support troubleshooting applications with Identity or Access Management
related issues
-- 
Regards,

Shankar
248-522-6879
Technology consultanst inc

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