*Hi Partners,*
*Greetings,* *Hope you are doing Well!!!!!!!!!!!!!!!* *Please forward a profiles to **[email protected]*<[email protected]> *Here are the requirement details*** -- White Bear Lake, MN *Business Analyst*** *3+ mos * *Project Description* Customers’ are spread across multiple industry verticals such as Banking, Health Care, Education, etc. Client has various touch points with its customers, but these touch points are discrete due to lack of integration of systems and data silos, resulting in a disconnected customer experience. The current project seeks to provide seamless customer experience by leveraging data from across the organization and presenting focused high-impact functionality through a single customer facing portal. *Job Description* · Support the definition of the envisioned seamless customer experience based on inputs from customers and internal stakeholders · Recommend, change, and integrate business processes to support the future state of the organization. · Evaluate the current customer portal and provide recommendations on required changes based on the voice-of-customer / voice-of-business · Document processes and detailed requirements · Work with the appropriate business owners to ensure that future state process designs are translated into the appropriate procedural documents · Work with IT core team to ensure alignment between functional process designs and technical requirements. · Aid quality assurance through conducting functional testing as required * * *Requisite Skills and Experience* · Prior experience of working on projects involving B2B processes and portals for commercial clients · Exposure to After Sales & Service processes in the Manufacturing domain · Ability to conduct Voice-of-Customer / Voice-of-Business sessions · Business process mapping and ability to design processes where none currently exist · Eliciting requirements through workshops and SME interviews · Requirements documentation in the form or use-cases / user stories · Excellent verbal and written communication skills and the ability to interact professionally with diverse group, executives, managers and subject matter experts · Knowledge of: Requirements Management tool (DOORS), Agile Software Development, Microsoft Products (Visio, Excel etc.), MircoStrategy Tools. Looking forward to hearing from you at the earliest!!! *Regards* *Shankar* Professional Recruiter 33505 State Street, Suite # 200 Farmington, MI 48335 *V* (248)-522-6879 *F* (248)-579-4454 *Linkedin: **www.linkedin.com/in/shkrajan*<http://www.linkedin.com/in/shkrajan> *Email** : **[email protected]* <[email protected]>* * *Messanger**: [email protected]* *Minority Certified and Woman Owned Enterprise* *TCI**- Technology Consultants inc* *Note:** **It is not a solicitation attempt!!!* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
