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I have an immediate need for a VoIP Engineer. The rate is $DOE/hr. This position is in Boston, MA. I have posted the job description below. Thank you!! Location: Boston, MA Duration: Long term contract Rate: $DOE/hr Interview Process: Must be able to do an in-person interview. (*I apologize but Skype is not an option*) Industry: Transportation Must Have Skills: Good Communication, Avaya, VoIP and IP, LAN/WAN, DHCP, DNS, *Senior VoIP Engineer* *Specifics:* * * *Duties:* The incumbent of this position will be assigned to Information Technology and will report to the IT Telecom Manager. This person will be the key liaison for day to day operations and application support for all aspects of the Avaya Aura systems and associated adjuncts. Established hands on troubleshooter in Avaya VoIP telephony environments. This includes integration support among the Avaya S8800, LSP & ESS systems and any other vendor escalations. Daily monitoring and maintaining telephony enterprise and assuring maximum system uptime, component patching, alarm resolution and disaster recovery and continued operations planning. Work very closely with the MassDOT OneVoice (Genesys) and support for Contact Center Managers, Agent and other IT staff to help translate client requirements into system configuration. Responsible for monitoring systems and satisfy reporting needs to the OneVoice (Genesys) users. This candidate will require good working knowledge and background in Contact Center technologies and operations. This individual will need to have expert knowledge of VoIP & SIP technologies. Resolve telephony service interruptions with minimal supervision. This includes working with vendors and communicating status updates to telecom management. Proactively analyze, troubleshoot and resolve telecommunications system alarms and circuit issues in a timely manner. Perform routine system administration and hands-on maintenance for local and remote locations with no impact to the end-user community for go live day. Provide telecom management with monthly reports detailing overall system health, performance and alarm logging. Maintain documentation for all telecommunications systems such as toll-free numbers, VDN routing, trunking, and voice announcement scripts. Mentor and develop skill sets for Jr. and Mid- Level Telecom Analysts. The successful candidate must be capable and comfortable with working in a team setting; sharing knowledge, skills and specific abilities in an effort to enhance overall team proficiency. Also, the successful candidate will be expected to perform other related duties as directed, but not limited to system backups, system archival; non technical duties as, meetings, conference calls, IT related material deliveries, routine server room organization. Hours may vary due to the dynamic nature of Call Center Operations. The skill set of this individual that MassDOT is looking for would be a Tier 3 hands on Engineer expert knowledge of the Avaya Aura platforms. * * *Additional responsibilities include but are not limited to:* · Works with team members and business units to maintain an enterprise wide, converged voice strategy and unified dial plan · Ensures high availability of our critical Contact Centers infrastructure · Assists in maintaining high availability of critical voice services located in remote offices · Willingness to travel to remote office locations for expansions, and other infrastructure changes · Evaluates new and emerging voice, video and mobile technologies; recommends solutions that address business unit objectives within the organization · Acts as a liaison for internal customers and third party vendors · Mentors and maintains a close working relationship with the other Tech Ops engineers within the team · Administer and manages hardware and software upgrades to our voice systems · Creation and maintenance of documentation and processes · Responsible for full Telecom disaster recovery support · Work with Telecom Vendors to establish and manage relationships and services ** * * *Qualifications:* · 5+ years of hands on experience and strong knowledge of Avaya Systems S87xx Media Servers, G450 Gateways, Avaya Session Manager, AES (Application Enablement Services), SES (SIP Enablement Services) Avaya Aura Communications Manager and adjuncts, Avaya Modular Messaging, VoIP implementation, QoS and best practices, Avaya One-X Mobile & EC500 · 5+ years of hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP · 5+ years of hands on VoIP/SIP support experience a must · 5+ years of hands on experience in the design and troubleshooting of enterprise-class Telephony and LAN/WAN environments · Technical experience and competency with the following: Data Networking; VoIP & Quality of Service H.323 & SIP endpoints; DHCP; VLAN · Experience with Verint (Witness) Screen Capture Recording solutions · Avaya AES integration to Genesys T-Server experience · Genesys SIP Server integration to SES/Session Manager experience · Working knowledge of TCP/IP, IPSEC, SNMP, Syslog, HTTP(S), SSH, DHCP, DNS, RDP, LDAP, ICMP, SMTP protocols are all very helpful · Capable of managing special assigned projects · Excellent oral and written communication skills · Good interpersonal and customer facing skills · Excellent problem solver with strong trouble shooting skills · Ability to work with minimal supervision · Prior experience mentoring co-workers and/or internal customers to transfer technical knowledge a plus · Prior experience in technical documentation tasks a must, systems maintenance and business continuity processes a plus *Knowledge of one or more of the following disciplines*: · Carrier SIP Services · Verint (Witness) Screen Capture Recording solutions · (SBC) Acme Session Border Controllers · Distributed network sniffers/analyzers · Working knowledge and skill in: VoiceXML, JavaScript, XML a plus · Genesys SIP Server integration to SES/Session Manager · Avaya AES, integration to T-Server · Contact Center Reporting using Genesys (URS, CCA, Infomart, CCPulse+) *PREFERRED CERTIFICATIONS:* Avaya Certified Solutions Architect (ACSA)<http://www.gocertify.com/certifications/avaya/avaya-solutions-architect.html> Avaya Certified Expert (ACE)<http://www.gocertify.com/certifications/avaya/avaya-certified-expert.html> Avaya Certified Implementation Specialist (ACIS)<http://www.gocertify.com/certifications/avaya/avaya-implementation-specialist.html> Please send the updated resume of the consultant along with the rate, location and contact information. Please make sure the Consultant's skills match the requirement. After reviewing the resume I will contact you if I need more information. *Thanks & Regards…* * * *Anand Bandarupally* *Direct: 703 463 9044 | Fax: **866 594 4637** StanSource Inc. **22375 Broderick Drive, Suite 135******, **Dulles****, **VA **** **20166*** *[email protected]** | **www.stansource.com* <http://www.stansource.com/> ** *.**http://www.inc.com/inc5000/profile/stansource*<http://www.inc.com/inc5000/profile/stansource> *** **Fastest-growing private companies of US : #445 | IT services : #49 | Washington DC: #*46* * * * *We respect your Online Privacy. If you like to receive only hot list please reply Hot-List in subject. If you like to receive only Requirements please reply Reqs in subject. If you like to receive Hot list and Requirement please reply Both in subject. IF you don’t like to receive mails please reply REMVOE. We are sorry for the inconvenience. 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